La Quinta Inn & Suites by Wyndham N Little Rock-McCain Mall

This hotel is frequently chosen by road trippers and travelers with pets due to its convenient location near the interstate and its generally comfortable beds. Many guests find it a suitable stop for an overnight stay, appreciating the ease of access to nearby shopping and dining options. While the hotel aims to provide a pleasant experience, feedback is notably mixed, particularly regarding overall cleanliness and the quality of the complimentary breakfast. Guests seeking a restful night's sleep often highlight the quiet atmosphere and comfortable sleeping arrangements. For an improved stay, it is advisable to confirm any pet-related fees in advance and manage expectations regarding the breakfast offerings.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is varied, with several areas noted for improvement. The fitness center was consistently reported as being under construction or unavailable, disappointing guests who wished to use it. The swimming pool also received negative comments, with descriptions ranging from ice cold to green with algae, and some guests felt it was not adequately monitored. While Wi-Fi generally functioned well, some experienced outages. Guests noted a lack of sufficient electrical outlets in rooms for modern devices. The elevator was mentioned as sometimes being stuck or having an unpleasant, pervasive odor. Despite these issues, the availability of ice machines and vending machines added some convenience for guests.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are highly inconsistent. While many reviews praised the rooms as clean and the beds comfortable, a significant number reported issues such as dirty towels, hair in bathrooms, stains on bedding, and even the presence of roaches or furballs in corners. Some rooms were described as having unpleasant odors, including strong, distinctive smells or the lingering scent of animal urine in hallways. The bathtubs were frequently mentioned as having peeling paint or drainage issues, and some guests found the toilet to be unclean upon arrival. Noise levels were generally reported as quiet, contributing to a restful sleep, though some guests experienced disturbances from construction or other guests.

Dining & Food Quality
The hotel's complimentary breakfast is a frequent topic of discussion, with most guests expressing disappointment. The breakfast variety was consistently described as limited, often featuring only biscuits and gravy, sausage, and waffles. Many reviews noted a lack of fresh fruit, scrambled eggs, or healthy options. The food quality itself was often criticized, with comments about undercooked sausage, hard biscuits, and watered-down gravy. The juice machine was frequently reported as broken, and coffee was often served with only powdered creamer. Guests often opted to eat breakfast elsewhere due to the perceived poor quality and limited selection, suggesting that the hotel's breakfast offerings fell short of expectations.

Location & Accessibility
The hotel's central location is a significant advantage for many guests, offering easy access to the interstate, making it a convenient stop for road trips. It is situated close to various restaurants and shopping areas, including a nearby mall, allowing guests to find dining and entertainment options within a short distance. Parking is generally described as plentiful and easy to access, with some areas being well-lit, contributing to a sense of security. However, a few guests noted that the hotel's immediate access roads could be tricky to navigate, especially after dark or due to ongoing road work. Overall, the location is highly regarded for its convenience and proximity to essential amenities.

Staff & Service
Feedback on the hotel's staff and service is markedly mixed. Many guests praised the friendly staff, highlighting their helpfulness and attentiveness during check-in and throughout their stay. Some described the service as amazing and courteous. However, a considerable number of reviews reported negative interactions, citing staff as rude, unprofessional, unresponsive, or appearing disinterested and preoccupied with personal phones. Issues included unaddressed requests for towels, early housekeeping intrusions, and difficulties with the check-in/out process, particularly concerning unadvertised deposits. Some guests also experienced significant challenges with staff understanding and adhering to service animal policies, leading to frustration and perceived discrimination.

Additional Information
Several recurring themes outside of standard categories significantly impacted guest experiences. A notable point of contention is the $100 deposit required at check-in, which many guests found to be unadvertised and caused financial inconvenience, with delays in refunds. The hotel has been undergoing construction and renovation, particularly on its exterior, leading to noise disturbances, scaffolding, and general messiness that was often not communicated in advance. The pet policy also generated mixed reviews; while the hotel is pet-friendly, guests reported unexpected pet fees (sometimes per pet) and issues with staff understanding service animal regulations, leading to frustrating encounters and perceived ADA non-compliance.