La Quinta Inn & Suites by Wyndham North Orem

This hotel is frequently chosen for its convenient location and perceived good value, making it a practical choice for road trippers and those needing easy access to the freeway. Many guests highlight the scenic views of the mountains and lake as a memorable feature, enhancing the stay for sightseers. While some appreciate recent updates, others note that the property feels dated despite renovation efforts. The hotel aims to provide a comfortable stay, particularly for pet owners due to its accommodating policy. To ensure a more restful experience, guests might consider requesting a room on a higher floor or on the east side to minimize highway noise and maximize scenic vistas.

Facilities & Amenities
The hotel offers a range of facilities for guest convenience and recreation. An indoor pool and hot tub are available, though feedback on these is mixed; some guests find the pool water too cold or the hot tub too small or excessively hot. A fitness center is provided, but it is often described as basic, with limited equipment and sometimes restricted hours. Guests also have access to a laundry room, though it is occasionally reported as being out of order. The elevator is a frequent point of concern, with many guests noting it can be noisy, shaky, or even out of service. Despite these issues, the presence of ice machines, vending machines, and free Wi-Fi are appreciated by most visitors.

Cleanliness & Room Comfort
Guest experiences regarding room cleanliness and comfort vary significantly. While some reviews praise the rooms as extremely clean, modern, and updated, a substantial number report issues such as hair in beds and showers, nail clippings on floors, old food in refrigerators, and general lack of attention to detail. Many rooms are described as spacious, but the beds receive mixed reviews, with some finding them comfortable with soft sheets and pillows, while many others complain of hard mattresses, squeaky metal frames, or noticeable indents. Common complaints include noisy air conditioning fans, non-working TVs or phones, windows that don't close fully, and low water pressure or squealing showers. Some bathrooms lack towel racks or have clogged drains, and the quality of recent remodels is often criticized for unfinished edges or poor paint jobs.

Dining & Food Quality
The complimentary breakfast at the hotel receives predominantly negative feedback from guests. While some find it adequate or appreciate the availability of waffles, many describe the selection as limited, disappointing, or even disgusting. Common complaints include cold food, runny eggs that taste like powdered mix, cold or burnt sausage, and watered-down juice. Guests frequently mention the use of styrofoam cups and a lack of basic items such as coffee lids, milk for cereal, or a variety of fruit, bagels, or pastries. The breakfast area is sometimes noted as being too small, and items are often not replenished quickly enough, leading to shortages, especially towards the end of the service time.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, offering easy access to the freeway for travelers. It is conveniently situated near a variety of restaurants, including fast-food options, as well as a grocery store and gas stations, making it easy for guests to find dining and essential services within walking distance. Many rooms offer good views of the surrounding mountains or the lake, adding to the appeal of the stay. However, the proximity to the highway also means that road noise can be a significant issue for some guests, particularly those in rooms facing the freeway. Parking is available, though some guests have found it to be tight or limited, especially during peak times.

Staff & Service
The staff at the hotel generally receives mixed but often positive feedback. Many guests praise the team for being friendly, helpful, and accommodating, particularly during check-in and when addressing specific requests like early arrivals or room changes. Several individuals are singled out for their professionalism and attentiveness. However, a notable number of reviews describe some staff members, particularly at the front desk during certain shifts, as rude, unaccommodating, or unwilling to assist with issues. There are reports of slow check-in processes, staff being on personal calls, or displaying a lack of empathy, which can detract from the overall guest experience.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant draw for many travelers, though some guests express dissatisfaction with the associated fees or the lack of convenient outdoor areas for pets. The property has undergone remodeling in various areas, with some guests appreciating the updated look, while others note that the renovations appear superficial or poorly executed, leading to ongoing maintenance issues. Some guests have reported strong, pervasive odors, including the smell of marijuana or an overpowering air freshener in common areas. The hotel also offers rewards program benefits for returning guests, which are appreciated by those who frequently stay with the brand.