La Quinta Inn & Suites by Wyndham Orem University Pwy/Provo

This hotel is a popular choice for families and travelers with pets due to its indoor pool and pet-friendly policy, offering a convenient stop for road trippers with its easy access to the highway, local restaurants, and shopping. Its proximity to the UVU campus also makes it suitable for visitors to the university. While many guests appreciate the hotel's value and the included breakfast, feedback on cleanliness and room condition is notably mixed. To ensure a comfortable stay, guests are advised to check their room upon arrival for any maintenance issues and to arrive early for breakfast to enjoy the full selection of items.

Facilities & Amenities
The hotel features an indoor pool that is a hit with children, though some guests have noted it can be cold or cloudy, and the hot tub frequently has issues with non-working jets, cold water, or cleanliness. A fitness center is available, but some equipment may not be functional, and it can occasionally be misused by other guests. Wi-Fi connectivity is a common concern, with many reporting slow speeds or unreliability. For convenience, the hotel offers a mini-shop with various items and a laundry facility that utilizes a modern QR code system for ease of use. Guests should be aware that elevators can sometimes be slow or out of service.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly varied. Many guests report issues with rooms being dirty, featuring visible stains on carpets, walls, and furniture, along with dust, hair, and even pests like ants or spiders. Conversely, some guests find their rooms to be clean upon arrival. Bed comfort is a significant point of contention; while some find the beds comfortable, many describe them as small, lumpy, hard, sagging, or worn out, with pillows often being flat. Rooms are frequently described as dated and in need of repair, with problems such as broken furniture, peeling paint, holes in walls, non-working air conditioning or heating units, and faulty shower heads or faucets. Noise is also a concern, with thin walls allowing sounds from neighboring rooms, loud AC units, and pipe noises to be heard.

Dining & Food Quality
The complimentary breakfast receives mixed reviews. Many guests appreciate the breakfast variety, which typically includes waffles, eggs, sausage, cereals, and bagels, finding it to be adequate or good. However, a significant number of reviews highlight issues with the food quality, reporting items running out quickly (such as milk, juice, pastries, or eggs) and not being replenished, or food being cold. Some describe the eggs as "fake" or the overall selection as poor. The coffee is generally considered acceptable, though some guests find it to be burnt or of typical "hotel coffee" quality.

Location & Accessibility
The hotel's location is widely praised for its convenience, offering easy access to the highway, various restaurants, shopping centers, and the UVU campus. It is also noted for being a short drive from the airport. While generally accessible, some guests mention that the hotel is set back from the main road, which can make initial access a bit tricky. Parking is available on-site, but it can sometimes become full, leading to minor inconveniences. Some guests have also noted issues with pet waste in the parking areas.

Staff & Service
Guest experiences with staff and service are quite inconsistent. Many reviews commend the staff for being friendly, helpful, accommodating, and professional, particularly at the front desk. However, a notable number of guests report encountering staff who are perceived as unfriendly, rude, unhelpful, or frequently unavailable at the front desk. The check-in and check-out processes can be smooth, but also prone to long waits or issues with key cards. Housekeeping is a recurring point of dissatisfaction, with many guests stating that daily service is not provided unless specifically requested, and even then, requests are sometimes unfulfilled, leading to unemptied trash and unreplaced towels.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant draw for many guests traveling with animals. However, some reviews indicate challenges with staff knowledge regarding specific types of pets or with the enforcement of pet waste cleanup, leading to less-than-ideal conditions in outdoor areas. A very common and frustrating issue reported by guests is the frequent malfunction of key cards, often requiring multiple trips to the front desk for re-keying. Furthermore, a critical and widespread concern is the lack of consistent hot water in rooms, with many guests reporting either no hot water at all or wildly fluctuating temperatures during showers. Guests should also be aware of a $100 deposit requirement, which some find is held for an unexpectedly long period after check-out.