La Quinta Inn & Suites by Wyndham West Palm Beach Airport

This hotel offers a convenient location for transit travelers and budget-conscious travelers, particularly those needing proximity to the airport, major highways, and local shopping. While some guests praise the friendly staff and find the beds comfortable, many note that the property is significantly outdated and in need of extensive renovations. The hotel's pet-friendly policy is a notable feature for pet owners. To ensure a smoother stay, guests should manage their expectations regarding the hotel's age and confirm specific shuttle service hours, as these are frequently cited issues.

Facilities & Amenities
The hotel features an outdoor pool, which receives mixed reviews; some guests find it nice and clean, while others describe it as small, dirty, or locked. Free Wi-Fi is available, though some guests report slow or non-functional internet. A laundry room is provided and generally found to be clean. Feedback on ice machines and vending machines is inconsistent, with some reporting them as working well and others finding them broken or limited. Many guests note the absence of a fitness center. The lobby area is often described as small, worn, and sometimes having an unpleasant odor, indicating a general need for updates across the property's common areas.

Cleanliness & Room Comfort
The room condition is a major point of concern for many guests, frequently described as old, rundown, and in desperate need of renovation. Common complaints include dirty carpets, stained furniture, mold in bathrooms and on windows, and a pervasive musty smell or dampness. Some guests report issues with peeling paint or wallpaper, and broken outlets or fixtures. While some guests find the beds comfortable and the sheets clean, others describe them as uncomfortable, with lumpy pillows or thin mattresses, and a few even report bed bugs. In-room amenities typically include a fridge and microwave, which are appreciated, but TV functionality is often problematic, and phones are sometimes reported as not working. Noise levels vary, with some finding rooms quiet, while others experience disturbances from thin walls or loud neighbors.

Dining & Food Quality
The complimentary breakfast receives mixed reviews. Many guests describe it as good, decent, or nice, appreciating the breakfast variety which often includes waffles, eggs, cereal, toast, bagels, and microwaveable sandwiches. The coffee is sometimes highlighted as good, and the breakfast staff are frequently praised for their attentiveness and friendliness in keeping items stocked. However, other guests find the breakfast to be basic, limited, or subpar, with complaints about rubbery eggs, stale pastries, or a lack of fresh fruit and milk. The breakfast area itself is sometimes described as small and messy, especially during busy periods.

Location & Accessibility
The hotel's central location is consistently praised as a significant advantage, offering convenient access to the airport, I-95, various shopping centers, and numerous restaurants. It is also noted as a good base for those traveling to or from the cruise port. Parking is available and generally considered ample, though some guests describe the lot as dark, with tight spaces, and occasionally feeling unsafe due to its condition. The advertised shuttle service to the airport is a frequent source of frustration, with many guests reporting that it operates on very limited hours, often only on weekdays or during specific daytime windows, and does not run on weekends, forcing them to arrange alternative transportation.

Staff & Service
Feedback on staff is mixed but leans positive, with many guests highlighting the friendly staff, their helpfulness, and professional demeanor, particularly at the front desk and in the breakfast area. However, a notable number of reviews describe staff as rude, unfriendly, or unhelpful, especially during check-in process and check-out process. The check-in experience itself is often reported as slow, disorganized, or problematic due to issues with room keys or reservations. Housekeeping is a major point of contention; many guests complain that rooms are not cleaned daily, towels are not replaced, or trash is not emptied, with some stating a policy of cleaning only every three days unless specifically requested. Despite these issues, some guests commend the honesty of the housekeeping staff.

Additional Information
The hotel operates a pet-friendly policy, which is a significant draw for guests traveling with animals. Guests should be aware of potential early check-in fees and late check-out fees, which are sometimes applied. Some reviews mention a no cash policy for certain purchases. A recurring point of frustration is the room service policy, where rooms are reportedly not cleaned daily unless specifically requested by the guest. While some guests appreciate Wyndham membership benefits, others express concern over the general security of the property, citing issues with broken door locks and unsealed doors. There are mentions that the hotel has remodeling plans for the future, suggesting an awareness of the need for updates.