La Quinta Inn & Suites Summersville/New River National Park

This hotel is frequently chosen by road trippers and travelers with pets due to its convenient location and welcoming atmosphere. Its signature features include consistently comfortable beds and an excellent breakfast, ensuring guests start their day well-rested and satisfied. The hotel is also a good fit for families seeking a comfortable stopover with amenities like an indoor pool. Many guests highlight the overall cleanliness and the helpfulness of the staff. To enhance your stay, consider requesting a room away from the highway to minimize noise, and be aware that while the hotel is pet-friendly, specific pet walking areas might be limited.

Facilities & Amenities
Guests frequently comment on the hotel's indoor pool, which is a popular feature, especially for families, though some have noted issues with its temperature or cleanliness, and the hot tub is often reported as being out of order. The fitness center is available for guest use. A common point of frustration is the Wi-Fi connectivity, which many guests describe as slow or unreliable, making it difficult to stay connected. Additionally, reviews frequently mention that only one elevator is operational, leading to longer wait times, and the laundry facilities are sometimes out of order. While parking is generally ample and easy to access, some guests have noted noise from the adjacent parking lot.

Cleanliness & Room Comfort
Guest feedback on room cleanliness is mixed; while many describe their rooms as very clean and well-maintained, some have reported issues such as stained carpets, dirty floors, or specific instances of uncleanliness. The comfortable beds and fluffy pillows are consistently praised, contributing to a restful sleep, though some shorter guests found the beds to be unusually high. Water pressure and hot water in the showers are generally good. However, noise levels can be an issue, with guests reporting disturbances from highway traffic, the parking lot, and noise carrying from adjacent rooms or hallways. Some rooms also experience rattling air conditioning units or issues with heating control.

Dining & Food Quality
The breakfast consistently receives high praise from guests, often described as excellent and exceeding expectations for a complimentary hotel offering. It typically includes a hot breakfast with a good variety of options such as eggs, sausage, and potatoes. Many guests particularly enjoy the homemade biscuits and the convenience of a pancake machine. The breakfast area is noted for being spacious, clean, and well-stocked, with attentive staff ensuring items are replenished. While most find the food tasty and satisfying, some guests have expressed mixed opinions on the coffee quality or the overall taste of certain items.

Location & Accessibility
The hotel's central location is a significant advantage, offering easy highway access right off Route 19, making it a convenient stop for travelers. Guests appreciate being within walking distance of numerous restaurants and shopping options, including a strip mall adjacent to the property. This proximity to amenities is highly valued. However, the convenience comes with a trade-off, as many guests report considerable road noise from the highway and occasional noise from the busy parking lot, especially at night. Despite this, the accessibility to local attractions like the New River Gorge is a plus for those exploring the area.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, with guests frequently describing them as exceptionally friendly and helpful. Many reviews highlight their welcoming demeanor and willingness to go above and beyond to assist guests. The check-in and check-out processes are generally reported as quick and efficient, though some guests have experienced longer waits during peak times. While many appreciate the overall attentive service, there are mixed comments regarding housekeeping consistency, with some guests noting a lack of daily service for trash removal or towel replacement, requiring them to request items from the front desk.

Additional Information
The hotel's pet-friendly policy is a major draw for many guests, though some have expressed concerns about the associated pet fees and the limited suitable areas for walking pets around the property. Recurring hotel maintenance issues are frequently mentioned, including unlocked side doors which raise security concerns for some guests, and a general sense that the dated decor and stained carpets in hallways indicate a need for significant upgrades. Furthermore, persistent Wi-Fi connectivity problems are a common complaint, with guests finding the internet slow or unreliable. Some guests have also reported customer service issues related to reservation mix-ups or disputes over charges.