Hotel La Silla

The hotel is primarily noted for its exceptional value and the included breakfast, making it a practical choice for budget-conscious travelers. It is well-suited for budget travelers, business travelers on short stays, and concert-goers seeking an economical and convenient place to sleep. Families also find it appealing due to its affordability and room capacity. Guests frequently highlight the generally friendly staff and the tranquil atmosphere within the hotel, despite its location. However, recurring concerns include the need for maintenance and the variable quality of rooms. Guests are advised to request remodeled rooms for a better experience and to be mindful of the surrounding neighborhood, especially when venturing out at night.

Facilities & Amenities
The hotel offers a range of basic facilities designed for convenience, including underground parking that provides security, though it can sometimes reach full capacity, requiring guests to park outside. While some rooms feature a smart TV, many guests reported issues with its functionality, limited channels, or poor signal, and some TVs were noted as quite old. Wi-Fi connectivity was a frequent point of frustration, with many guests experiencing poor or non-existent service. The property features a pleasant outdoor patio with a fountain and seating, offering a tranquil common area. However, the absence of an elevator can be a significant inconvenience, particularly for guests with mobility issues or heavy luggage. Some reviews also mentioned the lack of heating in rooms and the presence of ice machines and vending machines for guest use.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While some guests found their rooms to be clean and well-maintained upon arrival, others reported issues such as dirty walls, damaged shower doors, and unpleasant drainage smells in the bathroom. Instances of small cockroaches were also mentioned by a few guests. The beds are generally described as firm, with some guests finding them comfortable, though a recurring complaint was the presence of plastic covers under the sheets, which made sleeping hot and uncomfortable. Noise levels were a significant concern for many, with sounds from hallways, other rooms, and even street noise easily audible, disrupting rest. Room lighting was frequently criticized for being too dim, with dark paint colors exacerbating the issue, making rooms feel dark and uninviting. Furthermore, some rooms showed signs of age and poor maintenance, including broken locks, non-functional electrical outlets, and a general musty or cigarette smell.

Dining & Food Quality
The included breakfast is a prominent feature, often praised for its value, taste, and home-style preparation, with many guests finding it filling. However, a common point of criticism is the lack of variety, with the same menu served daily, which can become monotonous for longer stays. Some guests reported the breakfast food being cold, of poor quality, or running out too early due to poor organization. The restaurant service, particularly during breakfast, received numerous negative comments, with staff described as rude, stressed, and unhelpful, sometimes even removing plates before guests finished. Specific dishes like chilaquiles and fries were singled out for poor preparation or quality. Overall, while the concept of an included breakfast is appreciated, its execution and the food quality in the restaurant often fell short of guest expectations.

Location & Accessibility
The hotel's central location is a key advantage for many, offering convenient access to the bus station and metro, making it easy to reach downtown attractions. However, the surrounding neighborhood is a significant point of concern for guests. It is frequently described as sketchy, isolated, and potentially dangerous, especially after dark, with warnings from taxi drivers and locals about safety. Some guests noted the area lacks nearby dining options or amenities. While the hotel provides underground parking, which is a plus for security, its capacity can be limited, sometimes forcing guests to park on the street. The area's challenging accessibility, including numerous speed bumps, also contributes to a mixed perception of the hotel's overall location.

Staff & Service
The staff generally receives high praise for being friendly, helpful, and attentive, contributing positively to the guest experience. Many guests highlighted the reception team's willingness to accommodate requests, such as early check-in, and their overall pleasant demeanor. Housekeeping staff were noted for their honesty and good work, though some guests mentioned that rooms were not cleaned daily unless specifically requested, and basic amenities like towels or toilet paper needed to be asked for. However, the restaurant staff often received negative feedback, with numerous complaints about their rude attitude, unhelpfulness, and poor service during breakfast. Issues with billing and invoicing were also reported, with some guests experiencing difficulties obtaining receipts or being asked for payment late at night despite having already paid.

Additional Information
Guests should be aware of certain hotel policies and amenities that impact their stay. Despite some online information suggesting a pet-friendly policy, several guests reported being denied accommodation with their pets, indicating a potential discrepancy. A unique and often criticized policy requires guests to leave their room keys at reception when leaving the hotel, which raised security concerns for some. Furthermore, some guests reported that the hotel does not always honor reservations if guests do not check in by a specific time, typically 7 PM, leading to unexpected cancellations upon arrival. Basic in-room amenities like complimentary water bottles or coffee supplies were often noted as missing, requiring guests to purchase them separately.