La Tour Aux Crabes

This hotel, housed in a beautiful, historic building with a modern interior, offers a memorable experience, particularly noted for its stunning views of the port and its comprehensive spa and wellness facilities. It is an ideal choice for couples seeking a romantic getaway, wellness seekers looking for relaxation and treatments, and sightseers due to its prime location near the harbor and beach. Guests frequently highlight the comfortable and often spacious rooms, though some experiences with room maintenance and amenities vary. The staff generally receives praise for their helpfulness, contributing to a pleasant stay. To enhance your visit, consider reserving a room overlooking the port for picturesque scenery, and be sure to inquire about spa access and treatment bookings upon arrival, as availability and specific facility functions can fluctuate.

Facilities & Amenities
The hotel features a notable spa and wellness area, which is a significant draw for many guests. This area typically includes an indoor pool, a sauna, and a hammam, along with a dedicated fitness center. While the pool is appreciated for its presence, some guests have found its temperature to be cooler than desired, and there are recurring comments about the hammam being out of order or the jacuzzi jets not functioning. The spa can also become crowded, with a limited number of sun loungers available, especially during peak times or when external visitors are present. Access for hotel guests without pre-booked treatments can sometimes be restricted to specific hours. Despite these points, the overall availability of these wellness facilities is a valued aspect of the hotel experience, providing options for relaxation and exercise.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is somewhat mixed, though many appreciate the spacious rooms and comfortable beds with good quality mattresses, ensuring a restful sleep. Rooms often come equipped with a mini-fridge, kettle, safe, and provide peignoirs and slippers for guest use. However, some guests have reported issues such as mold in bathrooms, dust on surfaces, or a general lack of thorough cleaning. Noise levels can be a concern, with complaints about poor soundproofing leading to disturbances from adjacent rooms, hallways, or even early morning kitchen music. Several reviews mention problems with air conditioning being centrally controlled, leading to rooms becoming too warm, or issues with faucets and shower pressure. Some bathrooms are described as very small or lacking basic amenities like a shower caddy, and there are occasional reports of unpleasant odors in rooms or bathrooms.

Dining & Food Quality
Feedback on dining and food quality is quite varied among guests. The breakfast buffet often receives praise for its completeness and variety, with many appreciating the selection of fresh charcuterie and cheeses, served in a pleasant room offering port views. However, some guests have expressed disappointment, describing the breakfast as mediocre, with concerns about the freshness of bread or the quality of certain items like scrambled eggs. The hotel's restaurant has also garnered mixed reviews; while some find the food to be good and the setting attractive, others report issues with slow or disorganized service, particularly during busy periods, and find the quality of dishes to be inconsistent or not commensurate with the price. A strong frying smell from the kitchen has been noted by some, reaching upper floors. The bar area is generally liked for its ambiance and views, though service can sometimes be perceived as slow or unfriendly.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of the port, beach, city center, and numerous restaurants and shops. Many rooms offer stunning views of the port, enhancing the overall guest experience. However, parking can be a significant challenge; on-site options are very limited and often require advance booking, with guests frequently directed to public parking areas located several hundred meters away, which can be inconvenient, especially with luggage. Some guests have also noted difficulties in initially finding the hotel due to insufficient signage or its location within narrow, one-way streets. Furthermore, the hotel's layout, with its numerous stairs and lack of ramps, makes accessibility challenging for guests with mobility issues, including access to the breakfast area.

Staff & Service
The staff and service at the hotel generally receive positive remarks, with many guests praising the friendly and helpful demeanor of the reception and spa teams. Guests often highlight the professionalism and attentiveness of the spa therapists, who are described as gentle and skilled during treatments. However, there are recurring comments about disorganization in certain areas, such as initial check-in processes, parking arrangements, or payment clarifications. Some guests have experienced instances of perceived indifference or unfriendliness from certain staff members, particularly in the restaurant or bar, leading to a less welcoming atmosphere. Housekeeping service has also been noted as inconsistent by a few, with rooms not being serviced promptly or towels not being replaced. Despite these occasional lapses, the overall impression is that the staff strives to be accommodating and responsive to guest needs.

Additional Information
Guests should be aware of several specific policies and features that impact the stay. A refundable deposit is typically required upon arrival, which some guests found unexpected. The hotel's cancellation policy is noted as strict, with some guests reporting no refunds even for last-minute changes due to unforeseen circumstances. A common point of feedback is the provision of only one room key per room, which can be inconvenient for multiple occupants. While the hotel is classified as four-star, a number of reviews question this rating, citing various service and facility shortcomings. Some guests have also noted issues with in-room entertainment, such as non-functioning Chromecast or television remote controls. Additionally, the hotel's approach to toiletries is described as minimal, often providing only small, individual items.