Hotel Laghetto Pedras Altas

The hotel's prime central location and its spectacular breakfast are consistently highlighted as its most memorable attributes. Guests frequently commend the hotel for its impeccable cleanliness and the generally attentive and cordial staff. The comfortable and often spacious rooms also contribute significantly to a pleasant stay. This hotel is particularly well-suited for sightseers and families due to its easy walking access to major attractions and its dedicated children's facilities. Couples also find it appealing for a relaxing getaway. However, a pervasive issue that detracts from the experience for many is the persistent and often intrusive sales pitches for timeshare properties within the hotel premises. To ensure a smoother visit, guests should be prepared for these sales approaches and consider requesting a room away from potential noise sources like ongoing maintenance or street activity.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and recreation. A popular feature is the heated swimming pool, which many guests find to be at a pleasant temperature and suitable for relaxation, though some note its relatively small size. Complementing the pool are sauna options, including both steam and dry facilities, providing additional wellness opportunities. For those looking to stay active, a fitness center is available, equipped with modern machines, although a few guests found it to be quite compact. Families particularly appreciate the well-equipped kids' play area, often supervised, which keeps younger guests entertained. While Wi-Fi is provided, numerous reviews indicate significant issues with its reliability and speed, often rendering it unusable. The hotel also offers bicycles for guest use, though some report they are not always well-maintained. Paid parking is available, but space is limited, sometimes requiring off-site arrangements.

Cleanliness & Room Comfort
Guests consistently praise the hotel's impeccable cleanliness, noting that rooms are frequently refreshed and have a pleasant, fresh scent. The comfortable beds with soft linens and quality pillows generally ensure a restful night's sleep, though some guests found the mattresses to be too soft or the pillows uncomfortable. Rooms are often described as spacious and cozy, providing ample space for relaxation. The bathrooms are typically well-sized with good, strong showers and hot water, and guests appreciate the quality toiletries provided. However, some reviews mention minor maintenance issues in bathrooms, such as loose door handles or shower boxes that do not seal properly, leading to water spillage. A recurring concern is the noise levels, with guests reporting disturbances from street traffic, neighboring rooms, or even construction within the hotel. Additionally, some rooms are noted for having poor lighting, particularly near mirrors, and some televisions are not smart TVs.

Dining & Food Quality
The breakfast at the hotel receives widespread acclaim, consistently described as spectacular, magnificent, and abundant. Guests are impressed by the wide variety of options available, including fresh fruits, an assortment of breads, delicious cakes, cheeses, and hot dishes like scrambled eggs. The availability of coffee and cappuccino machines is also a highlight. While the quality is generally high, a few guests suggested more diverse bread options or less repetitive sweets over longer stays. The hotel's restaurant also garners positive feedback for its delicious food and reasonable pricing compared to external dining options, with many finding the service to be prompt and efficient. Room service is available and noted for its quality and quick delivery. Overall, the dining experience is a significant positive for most visitors, contributing greatly to their satisfaction.

Location & Accessibility
The hotel's central location is a standout feature, frequently cited as excellent and perfect for exploring the city on foot. Guests appreciate being within easy walking distance of numerous restaurants, shops, and major attractions such as the Praça das Etnias, Rua Coberta, and the Papai Noel village. Its proximity to the bus station is particularly convenient for travelers arriving by public transport, making arrivals and departures hassle-free. The surrounding area is generally considered safe for walking, even at night. While the location offers immense convenience, parking is a notable point of discussion; it is available but comes with a daily fee and is often described as small or limited, sometimes requiring guests to use temporary off-site parking facilities. Despite the parking situation, the hotel's accessibility to key points of interest remains a primary draw for visitors.

Staff & Service
The hotel staff are largely commended for their attentiveness, cordiality, and professionalism. Guests frequently highlight the friendly staff who are consistently described as helpful and efficient in addressing requests. The check-in process is generally smooth and quick, contributing to a positive first impression. Housekeeping staff are noted for their thorough daily cleaning and pleasant demeanor. Many reviews praise the staff's willingness to go above and beyond, such as assisting with forgotten items or providing special amenities for celebrations. However, a significant and recurring negative aspect of the service experience is the pervasive presence of timeshare sales representatives within the hotel. These individuals are often described as overly persistent, intrusive, and even harassing, approaching guests in common areas like the lobby or after breakfast, which severely detracts from the overall guest experience and creates an uncomfortable atmosphere for many.

Additional Information
A prominent and frequently mentioned aspect of the guest experience, though not directly related to typical hotel amenities, is the widespread presence of timeshare sales pitches within the hotel premises. Guests report being approached by representatives, often near the breakfast area or lobby, who offer "benefits" or "vouchers" in exchange for attending lengthy presentations about property quotas. This practice is consistently described as annoying, insistent, uncomfortable, and a significant detractor from the relaxation and enjoyment of the stay. Many feel these approaches are deceptive and overly pushy, leading to wasted time and frustration. While the hotel staff are generally praised, the hotel's apparent complicity in allowing these aggressive sales tactics is a major point of contention for numerous visitors. Additionally, some guests experienced noise from ongoing maintenance or renovations during their stay, which impacted their rest.