Laguna Park 1

This hotel is frequently praised for its central location and spacious apartments, making it a popular choice for families and budget travelers seeking a convenient base. Its large pool area is a significant draw, offering ample space for relaxation. Guests often highlight the friendly and helpful staff as a key positive, contributing to a pleasant stay. While some aspects of the hotel show signs of wear, many guests emphasize that it offers good value for money, aligning with its three-star rating. To make the most of your visit, it is advisable to manage expectations regarding certain amenities and be aware of the hotel's policies, such as the late check-in time.

Facilities & Amenities
The hotel features a large swimming pool that is regularly cleaned, providing a refreshing escape for guests. While there are generally plenty of sunbeds available, some guests note that they can be uncomfortable or non-reclinable, and the pool water is often described as cold. A convenient on-site shop is available for essentials. Most rooms include a functional kitchenette equipped with a fridge, microwave, and hob, though some guests mention a lack of cleaning supplies or a freezer compartment. A complimentary in-room safe is a welcome addition. However, a significant recurring issue is the Wi-Fi, which is typically only available and reliable in the reception area, not in guest rooms, which can be inconvenient for staying connected.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed. Many guests report that their refurbished rooms are clean, modern, and spacious, with some highlighting the generous balcony space. However, other reviews mention rooms being dirty upon arrival, or issues with thorough cleaning and towel provision. A notable concern for some guests is the presence of cockroaches, particularly at night, though others consider this normal for the region. Room comfort varies; while some find the beds comfortable, others describe them as hard or prone to moving. Common complaints include inconsistent hot water and low water pressure in the bathroom, as well as a general lack of bedside tables, coffee tables, or sufficient storage and hangers, making rooms feel bare. The absence of air conditioning, with only ceiling fans available, can lead to uncomfortably hot rooms.

Dining & Food Quality
The hotel's dining experience receives varied feedback. Many guests find the food to be good, tasty, and offering sufficient variety for a three-star establishment, with breakfast generally being the most praised meal. However, a considerable number of guests describe the food as basic, repetitive, or of poor quality, with issues like cold dishes and limited options. The restaurant area is frequently noted as being small and noisy, sometimes leading to queues. All-inclusive drinks are often served in paper cups, which is a common point of dissatisfaction, and some guests find the drinks to be weak or limited in choice. The all-inclusive service typically concludes by 10:30 PM or 11:00 PM. The snack bar by the pool is often criticized for its limited and unappetizing offerings, with some guests observing unhygienic conditions.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of numerous shops, bars, and restaurants. It offers convenient access to popular attractions, being just a short walk (approximately 5-10 minutes) to the beach and around 15 minutes to both Siam Park and Siam Mall. While the proximity to the beach is appreciated, some guests note the presence of hills and steps on the return journey to the hotel. The hotel is also well-situated near public transport options, making it easy to explore the wider area. This prime position makes it an ideal base for those looking to explore the local area on foot.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness. Guests frequently commend the reception, cleaning, restaurant, and bar staff for their positive attitudes and willingness to assist. The check-in process is often described as quick and efficient, even for early arrivals. Rooms are typically cleaned every two days, with fresh towels provided, though some guests report occasional inconsistencies with towel supply or thoroughness of cleaning. While many guests report positive experiences with staff resolving issues promptly, such as a broken bed or noisy neighbors, a few reviews mention a lack of effective action on more significant concerns. Overall, the staff's dedication to providing good service is a recurring positive theme.

Additional Information
Guests should be aware of certain hotel policies and features that may impact their stay. The hotel maintains a strict security policy, requiring wristbands for entry and generally prohibiting non-residents from accessing the premises beyond reception, which some guests find restrictive for visitors. The official check-in time is 4:00 PM, which can be a point of frustration for those arriving earlier. A deposit is required for the TV remote, which is refunded upon check-out. Room cleaning and towel changes occur every two days. The entertainment program is generally described as limited or basic, often consisting of bingo or quizzes, and is not a highlight for most guests. Some reviews mention occasional issues with water supply, where running water was unavailable for periods. The hotel's overall condition is often described as "tired" or "dated" in communal areas, though many rooms have been refurbished.