Hotel Laguna Park & Aqua Club - All Inclusive

The hotel is a vibrant destination, particularly celebrated for its extensive water slides and aquapark, which serve as its signature feature and a major draw for guests of all ages. It is an ideal choice for families with children seeking an active and engaging holiday, as well as budget-conscious travelers looking for an all-inclusive experience. Guests frequently commend the hotel's overall cleanliness and the generally helpful demeanor of its staff. While the food receives mixed reviews, many find it varied and satisfying. The hotel's prime location, close to the beach and local attractions, is also a significant advantage. To enhance your stay, consider managing expectations regarding the evening entertainment, which is primarily geared towards children, and be aware that outdoor activities can be chilly during cooler seasons. Additionally, some guests suggest requesting a room away from the main pool bar to minimize potential noise.

Facilities & Amenities
The hotel offers a wide array of facilities designed to keep guests entertained, with the water slides and multiple pools being the standout attractions, particularly for families. Children especially enjoy the pirate ship and octopus features, while older kids and adults appreciate the larger slides. However, some guests note that the pool water temperature can be quite cold. While a spa/wellness center is advertised, some visitors were disappointed to find it was not yet operational during their stay. The hotel also provides a gym, though it is often described as being in poor condition and incurs an extra charge for use. An indoor soft play area is available for infants, but some reviews indicate it is not well-maintained. Arcade games are present in the lobby area, but these also require payment. Guests also mention that sun loungers around the main pool can be too closely packed.

Cleanliness & Room Comfort
Guests generally praise the hotel's high standards of cleanliness, noting that rooms, common areas, and pool areas are consistently well-maintained. The housekeeping staff is frequently commended for their daily efforts, providing fresh towels and sheets. Rooms are often described as spacious and of a good standard, with many guests finding the beds comfortable. However, some reviews mention that certain rooms are beginning to show their age, with fixtures needing replacement or furniture appearing worn. A few guests reported issues such as a bad smell in the bathroom, loose balcony railings, or rooms being smaller than expected. While generally quiet, some rooms may experience noise levels from outside or from the hotel's lively atmosphere, and occasional issues with air conditioning or inconsistent water temperature in the shower have been noted.

Dining & Food Quality
The hotel's dining experience receives varied feedback, though many guests appreciate the food variety and overall quality, especially for an all-inclusive resort. The buffet offers a wide selection for breakfast, lunch, and dinner, with some guests highlighting the availability of fish and salads. However, a recurring concern is that the food temperature can often be lukewarm or cold, particularly if not arriving right at the start of meal times. Some guests found the menu repetitive over longer stays, and specific items like eggs were occasionally criticized. The snack bar also garners mixed reviews, with some finding it disappointing compared to the main restaurant. While many found the food satisfying, others described it as low quality or lacking proper labeling, making it challenging for picky eaters.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it a popular choice for visitors. Guests consistently highlight its close proximity to the beach, often just a five-minute walk away, providing easy beach access. The surrounding area is vibrant, with numerous shops, restaurants, and bars within easy walking distance, contributing to a lively atmosphere. Public transport options are also readily accessible, facilitating exploration of the wider area. However, some guests express concerns about the immediate vicinity of the hotel, describing it as "rough" or "unsafe" at night, with a prevalence of "low-level bars" and "knock-off shops." While parking is available, it is noted to be small and can be expensive, and there is no dedicated beach bar provided by the hotel.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness and attentiveness, with many guests highlighting their helpfulness throughout the stay. The housekeeping team is frequently commended for their cheerful demeanor and efficient daily cleaning. The animation team is particularly lauded for their engaging and caring approach, especially with children, making the kids' club and mini-disco a highlight. While many find the reception staff and bar staff to be welcoming and efficient, some guests report isolated instances of unhelpful or impolite interactions, including issues during check-in or check-out. The lifeguards at the pools are noted for their vigilance, though some guests found them overly strict or inconsistent with rules, leading to occasional tension. Overall, the majority of reviews emphasize a positive service experience.

Additional Information
Guests should be aware of several important details to enhance their stay. The hotel implements extra charges for various amenities, including the gym, room safe, arcade games, and certain mini-bar items, which some guests found surprising given the all-inclusive nature. Overcrowding is a common theme, particularly in the restaurant and around the main pools, leading to a bustling and sometimes noisy environment. Some guests also noted significant noise levels from a nearby pub extending late into the night. The pool water temperature is frequently described as cold, which may impact enjoyment for some. There is a specific towel change policy restricting exchanges to after 4 PM. While the hotel aims to manage smoking areas, some guests expressed concern about smoke near sunbeds. Additionally, the hotel has experienced issues with large school groups whose behavior sometimes negatively impacted the experience of other guests. Guests are also reminded of the attire policy requiring tops and flip-flops in the dining hall.