Lancaster Suites

This hotel is consistently praised for its spacious and clean rooms, offering a comfortable and welcoming stay for guests. Its signature feature is the combination of excellent value and a friendly, attentive staff that goes above and beyond to assist. It's an ideal choice for families and sightseers exploring local attractions like Sight & Sound Theater and outlet shopping, as well as travelers with pets due to its accommodating policy. Many guests appreciate the generous room layouts, which often include separate sitting areas and kitchenettes, enhancing the overall comfort and convenience. The hotel's overall pleasant atmosphere and dedication to guest satisfaction make it a memorable choice. To ensure a more peaceful experience, guests are advised to request a room on the side of the hotel opposite the highway, and be mindful that the driveway entrance can be a bit challenging to locate.

Facilities & Amenities
Guests generally find the hotel's facilities to be practical and well-maintained, enhancing their stay. Many appreciate the convenience of in-room amenities such as a microwave, refrigerator, and coffee maker, which are particularly useful for longer stays or for preparing snacks. The hotel offers free Wi-Fi with a decent signal, allowing guests to stay connected. While there is no swimming pool, a well-equipped fitness center is available for those wishing to exercise. Other conveniences include an elevator and luggage trolleys for easy transport of belongings, as well as vending machines and a laundry room. A popular feature is the 24/7 coffee machine in the lobby, providing constant access to beverages. However, several guests noted the absence of a business center or printing services, which can be an inconvenience for those needing to print documents.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms as "impeccable" and "squeaky clean." Rooms are often noted for being spacious, providing ample area to relax. Most guests find the beds comfortable, though feedback on firmness is mixed, with some finding them too hard or too soft, and many expressing dissatisfaction with the pillows, describing them as small, hard, or lumpy. A significant recurring issue is noise, primarily from the adjacent highways, which many guests report hearing throughout the night, impacting sleep. Some also noted noise from other guests in hallways or above. While bathrooms are generally clean and spacious, some reviews mentioned issues like mold on ceilings, chipped tubs, or a lack of handicap bars. A few guests reported a musty smell or issues with ants in their rooms, and some furnishings were described as dated or stained.

Dining & Food Quality
The complimentary breakfast is a prominent feature, though guest feedback on its quality and variety is mixed. Most guests appreciate the convenience and the effort made by the breakfast staff, who are frequently commended for their attentiveness and for keeping items replenished. The breakfast typically includes hot options like pancakes (often made with a machine), scrambled eggs, and chipped beef with gravy, alongside cold items such as yogurt, cereal, and various breads. While some guests found the food good with "great choices," many desired more variety, specifically requesting meat options like bacon or sausage. Some found the eggs to taste "fake" or the biscuits to be "inedible," and the coffee received mixed reviews, with some finding it excellent and others describing it as "awful."

Location & Accessibility
The hotel's location is a significant point of discussion among guests, offering both advantages and disadvantages. It is widely praised for its convenience and proximity to attractions such as Sight & Sound Theater, outlet shopping, and various restaurants, making it ideal for exploring the area. However, its placement directly between two major highways leads to considerable traffic noise, which many guests found disruptive, especially at night. Furthermore, accessing the hotel can be tricky, with many reviews mentioning a difficult-to-find entrance due to obscured signage and the inability to make a left turn into or out of the driveway, often requiring guests to navigate through nearby parking lots. Despite these access challenges, parking at the hotel is generally described as easy and plentiful.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, standing out as a major highlight of their stay. Many describe the staff as exceptionally friendly, helpful, and attentive, contributing significantly to a positive experience. The check-in process is frequently noted as easy and quick, with staff often accommodating early arrivals. Housekeeping is commended for maintaining clean rooms and for their honesty, with notable instances of valuable items being returned. Guests appreciate the staff's responsiveness to issues, such as promptly addressing TV problems. The breakfast staff in particular receives accolades for their diligence and pleasant demeanor. While most interactions are positive, a few guests reported isolated instances of staff being less helpful or appearing gruff, or issues with handling specific requests or lost items.

Additional Information
The hotel maintains a strict non-smoking policy throughout the property, which is appreciated by guests. It is also notably pet-friendly, accommodating guests traveling with their animals, though some pet-friendly rooms reportedly had residual pet hair or odors. Guests should be aware that the hotel's name has recently changed, which has caused some GPS navigation issues for arrivals. While rooms are generally spacious, some guests found the fold-out sofa beds to be uncomfortable, and there were also several reports of issues with toiletries, such as insufficient soap. A significant concern for a few guests involved reservation and refund issues, including being charged for cancelled rooms or being turned away due to a policy regarding local residents, leading to highly negative experiences. Some guests also noted the absence of Smart TVs in rooms, preferring more modern entertainment options.