Hotel Landhaus Feldmeier ***S

The hotel offers a central location in a picturesque town, making it an ideal base for sightseers and those looking to explore the surrounding Alps. Guests often find the rooms to be spacious and generally clean, providing a comfortable stay. While the property has its charms, the overall guest experience is significantly influenced by highly inconsistent service and some areas showing signs of age. This hotel is particularly suited for independent travelers who prioritize location and are comfortable with a more self-sufficient approach to their stay, as extensive hotel services may not always be consistently available. To ensure a smoother experience, it is advisable to confirm all booking details and payment policies directly with the hotel in advance of your arrival.

Facilities & Amenities
Feedback on the hotel's facilities is mixed. The sauna and wellness area are generally appreciated by guests, described as nice, clean, and having convenient operating hours, though some visitors noted that staff seemed reluctant to assist with their use or that there was an additional charge for the whirlpool. In contrast, the fitness center received negative comments, being characterized as small, having an unpleasant odor, and containing broken equipment. Wi-Fi connectivity is available and often reported as good enough for streaming, but some guests experienced limitations with device access or difficulties in obtaining the necessary passwords. While some rooms are equipped with a kitchenette, the provision of a kettle is not consistent across all accommodations. Additionally, some guests reported that laundry service was refused during their stay.

Cleanliness & Room Comfort
Rooms are frequently described as clean and spacious, with some featuring modern bathrooms and generous balconies that offer pleasant mountain views. However, a number of guests noted that certain rooms appear old or outdated in their furnishings and overall decor. Opinions on bed comfort vary, with some guests finding the beds comfortable, while others reported uncomfortable, small, or old mattresses that led to restless nights. A recurring concern is the presence of unpleasant smells within the hotel, including cigarette smoke in hallways and stairwells, moldy odors, or even sewage smells in bathrooms. Furthermore, noise levels from street traffic, creaking pipes, or sounds from adjacent rooms, such as dog barking, were mentioned by several guests as impacting their comfort.

Dining & Food Quality
The hotel's breakfast service elicits highly mixed reactions from guests. Many found the offerings inadequate, citing a lack of variety and freshness, with items like eggs and bread often described as poor quality or not consistently replenished. Conversely, some guests reported the breakfast to be sufficient, rich, and tasty, meeting their expectations. Dinner served in the hotel restaurant received praise from some for its quality and taste, with specific mentions of an excellent New Year's Eve menu. However, other guests found portions to be small or the service unprofessional. It was also noted that the restaurant was occasionally closed, sometimes due to the absence of a cook, limiting dining options on-site.

Location & Accessibility
The hotel benefits from a highly central location, placing guests within easy walking distance of the town center, various shops, local restaurants, and key attractions. Its proximity to the NATO School and convenient access to public transport, including bus stops and the train station, are also frequently highlighted. Parking facilities are generally available and free of charge, often located behind the main building, though some guests observed that parking spaces could be tight. The hotel's setting also provides pleasant views of the surrounding Alps from many rooms, enhancing the overall experience of the picturesque environment.

Staff & Service
Guest feedback regarding staff and service is notably varied, with a significant number of reviews highlighting widespread issues. While some guests found certain staff members to be friendly and helpful, a considerable portion reported extremely unfriendly and unprofessional staff, particularly the owner and her son, who were described as rude, stressed, and unaccommodating. Instances of yelling, insulting guests, and refusing basic requests, such as laundry assistance or resolving key card issues, were frequently cited. Communication often proved challenging due to a language barrier, with staff having limited English proficiency. Check-in and check-out processes were commonly problematic, characterized by long waits, unstaffed reception, and strict, uncommunicated payment policies, which sometimes led to late-night disturbances and arguments.

Additional Information
A recurring concern among guests involves the hotel's handling of bookings, with numerous reports of reservations not being honored, rooms being re-sold, or cancellations occurring without proper notification, occasionally leaving guests without accommodation. The hotel's payment policy, which often requires payment the day before departure, is a frequent source of frustration due to poor communication and rigid enforcement. Some guests also reported being charged for broken key cards or experiencing issues with double billing. The presence of a strong cigarette smoke smell in common areas like hallways and stairwells was noted by several guests. Overall, the value for money was often questioned, with many feeling the hotel was overpriced given the perceived quality of service and condition of the property.