The Langham is a five-star, luxury hotel located along Melbourne’s Yarra River. All rooms include air conditioning and sound proofing, blackout curtains, TV, MP3 docking station, refrigerator, in-room safe, complimentary bottled water and toiletries, hairdryer, bathrobes and slippers, tea and coffee making facilities. Wi-Fi access is available at a surcharge. The hotel offers 24-hour front desk reception, tours/ticket assistance, concierge services, health club, full-service spa, indoor heated pool and outdoor sundeck with views of the river and Melbourne’s skyline. A business centre and banquet facilities are also available. On site parking is available at a surcharge. Guests can dine at the multi-level restaurant, Melba, which includes Asian and Australian cuisine. The bar/lounge, Aria, also serves light fare throughout the day. Within 13-minutes’ walk of The Langham guests can reach Melbourne Aquarium, Federation Square, St Paul's Cathedral and the Melbourne Arts Centre. This accommodation is also known as Langham Hotel Melbourne, Langham Melbourne, Melbourne Langham, and Langham Melbourne Hotel.
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
Guests loved the hotel's location in the middle of the buzzing Southbank Promenade, which offers ample shopping and dining options, art galleries, theaters and access to public transportation. To balance the exposure to this active environment, guests can also enjoy a relaxing walk along the Yarra River.
From the first impression of the lobby to the hallways and rooms, the hotel boasts an elegant design with opulent décor, waterfalls and fresh flowers.
Not only does housekeeping maintain the rooms in pristine condition, but guests especially appreciate the nightly turn-down service. Between a personal note, little treats, bottled water and slippers being arranged, guests reported feeling utterly pampered.
A few guests complained about staff members, particularly the concierge and security personnel not being professional, helpful and friendly enough. However, this seems to be the exception, perhaps due to lack of training, as the overall impression of the hotel staff seems to be one of superior customer service skills.
Some guests found their rooms to be noisy, as they cited the air-conditioning and heating units to be outdated and therefore loud. A few also recommended getting a room away from the elevators, as their movement as well as the increased foot traffic in those areas could be overheard inside the rooms.
While most guests loved the staff's proactive and helpful attitude, some had experienced less-than-stellar service, as special requests required a lot of patience and some pre-booked arrangements were not carried out.
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