Langkawi Lagoon Resort By De Lagoon

The hotel offers a unique experience, particularly with its water villas that provide stunning views of the sunrise and sunset, appealing to those seeking a tranquil and peaceful escape. While many guests noted the property's age and its need for significant updates, its serene ambiance makes it a suitable choice for peace lovers and honeymooners looking for a quiet retreat away from bustling areas. Families may also find the spacious rooms accommodating for their needs. The distinctive overwater chalets are a signature feature, offering a memorable stay for those who secure them. To enhance your visit, it is highly recommended to carefully verify the specific room type booked, as not all accommodations are overwater villas, and to be prepared for a secluded location that necessitates arranging transportation for accessing local amenities and popular attractions.

Facilities & Amenities
The hotel features a swimming pool that some guests found to be a pleasant amenity, noting its spaciousness and clear water, though others reported it was not consistently clean or ready for use, with some confusion regarding its accessibility for all guests. Wi-Fi connectivity received mixed reviews; while some guests in privately managed units reported good internet access, many others experienced weak or non-existent Wi-Fi in their rooms, with service often limited to the lobby area. Certain water villas are equipped with convenient kitchenette amenities such as an electric stove, microwave, mini fridge, and a television with streaming services, enhancing the self-catering experience. However, the gym was frequently noted as being out of service or having broken equipment, and the overall property showed signs of disrepair, including dark and un-airconditioned lobby areas and corridors.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort was highly varied. Many guests reported issues with room cleanliness, describing accommodations as dusty, musty, and not properly maintained, with observations of stained surfaces, mold in bathrooms, and cobwebs. Some noted old furniture and general dilapidation, including torn curtains, broken beds, and faulty bathroom fixtures. The air conditioning received mixed comments, with some finding it effective while others experienced units that were not cold enough or completely non-functional, leading to stuffy rooms. Conversely, some guests, particularly those in privately managed units, praised their rooms for being clean, well-maintained, and spacious. Despite these concerns, the unique experience of staying in an overwater chalet was often highlighted. Issues with towels being old, stained, or not replenished were also mentioned, alongside occasional reports of low water pressure and inconsistent hot water in the bathroom.

Dining & Food Quality
The hotel's dining options were a significant point of concern for many guests, as the on-site restaurant was consistently reported as being closed, often cited as under renovation with no visible work being done. This left guests with very limited choices for meals within the property. Breakfast, when available, received overwhelmingly negative feedback; it was frequently described as having very limited choices, being of poor quality, or resembling a basic roadside stall rather than a hotel offering. Many guests opted to eat outside the hotel due to these issues. The lack of nearby food establishments meant guests often had to rely on ride-hailing services or walk to the neighboring property for dining, highlighting a notable inconvenience for those seeking readily available meal options.

Location & Accessibility
The hotel's location is a notable aspect, being conveniently situated just a five-minute drive from the airport, which many guests found advantageous for arrival and departure. However, its secluded setting means it is quite a distance from major tourist attractions and popular areas like Pantai Cenang, typically requiring a 15-20 minute drive. This necessitates reliance on transportation services like ride-hailing apps, as there are very few shops, ATMs, or amenities within easy walking distance. While the property advertises beach access, guests frequently reported that the "private beach" area was often dry, muddy, and resembled a mangrove swamp, making it unsuitable for swimming and not aligning with typical expectations of a resort beach. Parking at the hotel was generally found to be easy and convenient for guests with their own vehicles.

Staff & Service
Guest experiences with the staff and service were notably mixed. Many guests praised certain individuals for their friendliness, helpfulness, and attentiveness, with some highlighting specific instances of staff going above and beyond to assist. However, a significant number of reviews pointed to issues with overall service quality. The check-in process was often described as chaotic, with long waits and instances of guests being assigned incorrect rooms. Communication was also a recurring concern, as rooms lacked telephones, requiring guests to use mobile numbers or messaging apps to reach the reception, which was sometimes unresponsive or unattended. Issues such as a lack of bellman service, inconsistent housekeeping (e.g., not replenishing amenities), and problems with the buggy service were also reported, indicating a need for more consistent and reliable operational standards.

Additional Information
A significant point of note is that many units within the property are privately owned and rented out, often through platforms like Airbnb, which can lead to a different guest experience compared to hotel-managed rooms, sometimes offering better maintenance or additional amenities. Guests frequently mentioned that the photos displayed on booking websites were often misleading, portraying a much more modern or well-maintained property than the reality, or even showing facilities belonging to the neighboring hotel. There were also reports of various insect and rodent issues within rooms, including cockroaches, small biting insects, and even bats. Guests should be aware that a deposit is typically required upon check-in, with some reporting difficulties or confusion regarding its refund process. Additionally, there was a mention of occasional water disruption during stays.