Larkspur Landing Ann Arbor

The hotel is currently undergoing a significant rebranding and renovation, transitioning from its previous affiliation, which has led to a mixed but evolving guest experience. Despite some areas showing their age, guests frequently highlight the friendly and accommodating staff as a major positive, along with the hotel's generally quiet atmosphere. Its convenient location near the University of Michigan and various hospitals makes it an ideal choice for medical visitors attending appointments or visiting family, as well as college visitors for campus tours or graduations. Families attending sports events also find it a suitable base. To ensure a smooth stay, guests are advised to confirm the current status of amenities like the pool and any ongoing construction, and to be aware of the pet fee if traveling with animals.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is varied, largely influenced by ongoing renovations. The swimming pool is a frequent point of discussion, often reported as being closed for cleaning or maintenance, which has disappointed many guests who were not informed in advance. When open, some found the water to be quite cold. The fitness center is generally described as small, with limited equipment, and occasionally noted for lacking proper air conditioning or cleanliness. While Wi-Fi is available, some guests experienced connectivity issues. The elevators are another area of concern, with one often being out of service, leading to slow service from the remaining one. On a positive note, guests appreciate the availability of microwaves and mini-fridges in rooms, and some mention well-maintained laundry facilities. A coffee and tea station is available in the lobby, and welcome gifts with snacks and water are a thoughtful touch.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive mixed reviews, often reflecting the hotel's ongoing transition. Many guests found their rooms to be clean, cozy, and comfortable, appreciating the overall tidiness. However, a notable number of reviews describe rooms as being dirty upon arrival, citing issues such as crumbs on floors, uncleaned toilets, dirty towels, and even reports of bed bugs, which are severe but isolated complaints. The general condition of the rooms is frequently described as dated and worn, with observations of chipped paint, peeling veneer, broken blinds, and cracked tiles in the bathroom. While some guests found the beds comfortable, others reported them as being hard or uncomfortable. Noise levels are generally considered quiet, though some mention noisy air conditioning units or thin walls. Inconsistent hot water in showers and communal soap dispensers are also noted.

Dining & Food Quality
The complimentary breakfast is a significant amenity, though guest opinions on its quality and variety are quite mixed. Most guests appreciate the inclusion of breakfast, which typically offers a range of options such as waffles, fruits, sausages, eggs, hash browns, and boxed cereals. However, some found the selection to be limited, with certain items like juice, cream cheese, or specific pastries often unavailable or not replenished quickly enough. The quality of the hot food, particularly the eggs and sausage, received varied feedback, with some finding it adequate and others describing it as mediocre or unappetizing. The coffee also garnered mixed reviews, occasionally being reported as cold or poor-tasting. The breakfast area itself can become very crowded, especially during peak hours, leading to long waits for food and limited seating. Despite these inconsistencies, the availability of a coffee and tea station in the lobby throughout the day is a positive for many.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, particularly for its proximity to key institutions. It is conveniently situated very close to the University of Michigan north campus, the UMich hospital, the VA hospital, and the Kellogg Eye Center, making it an excellent choice for medical visitors and those attending university events. While located in a business subdivision off the main road, contributing to a generally quiet atmosphere, some guests note a limited number of dining or entertainment options directly within walking distance. However, others appreciate the easy access to casual restaurants, a grocery store, and other conveniences like a CVS and Panera. The hotel offers ample parking, though a $5 fee is a point of contention for some guests. Its location near the freeway also provides easy access to major highways and public transportation, including a bus route to downtown.

Staff & Service
The staff and service at the hotel consistently receive overwhelmingly positive feedback from guests. Reviewers frequently describe the team as exceptionally friendly, helpful, polite, courteous, and accommodating. Many highlight the front desk staff for their attentiveness and willingness to assist with various requests, from providing local recommendations to resolving immediate issues. The check-in process is generally reported as quick and efficient, contributing to a smooth arrival experience. While some guests experienced inconsistencies with housekeeping service, noting that it often requires a 24-hour advance request, the staff are generally responsive when approached directly. Despite some challenges related to the hotel's condition or ongoing renovations, the staff's dedication to providing excellent service and their positive attitudes are a recurring theme, significantly enhancing the guest experience.

Additional Information
The hotel is currently undergoing a significant rebranding and renovation, transitioning from its previous affiliation, which explains many of the inconsistencies guests observe, such as hand-written room numbers on stickers. This ongoing process means that amenities and room conditions can vary. The hotel maintains a pet-friendly policy, which is appreciated by many, though the associated high pet fee of $75 is a common point of dissatisfaction, with guests feeling it is excessive and not always clearly advertised. Several guests reported issues with strict cancellation policies and difficulty obtaining refunds, particularly when bookings were made through third-party platforms. Additionally, some experienced recurring problems with room key cards not working, necessitating multiple trips to the front desk for re-activation. There are also mentions of issues with incidental charges or deposits not being returned promptly after checkout. The lack of clear hotel signage from the main road can make the property difficult to locate, especially after dark.