Las Palmas by the Sea All Inclusive

This hotel offers an accessible all-inclusive experience, with its direct beach access being a standout feature that many guests appreciate. While feedback on various aspects is mixed, it is generally considered a good value for the price point. The hotel is particularly well-suited for families seeking an economical getaway, with amenities like a kids' club, and for couples looking for a relaxing beachfront escape. Budget-conscious travelers will also find the all-inclusive model appealing. To make the most of your stay, guests recommend arriving early to secure pool chairs and being aware of the strict check-out policies that limit facility use after room departure.

Facilities & Amenities
The hotel features multiple pools, including a dedicated adult pool and family-friendly options, which are generally found to be clean and often heated, providing a comfortable experience even in warmer weather. However, some guests reported that pools were undergoing maintenance during their stay, and strict pool rules regarding large floaties, speakers, smoking, and playing were a common point of contention. The Kids Club receives positive mentions for its engaging staff. While entertainment and shows are available, some guests felt the activities were limited or lacked variety, with evening entertainment often concluding early. A recurring complaint is the unreliable Wi-Fi in rooms and the absence of essential in-room amenities such as mini-fridges and irons.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. While some found their rooms to be clean and well-maintained, others reported issues such as humidity smells, mold, dusty furniture, and stained sheets. The air conditioning is a frequent source of complaint, often described as barely working, noisy, or contributing to a humid atmosphere. Noise levels can be an issue due to thin walls, allowing sounds from neighboring rooms or early morning staff activities to be heard. In-room amenities are often noted as lacking, with many guests wishing for mini-fridges and irons. Some reviews also mentioned limited electrical outlets, broken safes, and even the presence of bugs or cockroaches.

Dining & Food Quality
The buffet receives mixed but often critical feedback regarding its variety, with many guests finding the options repetitive and limited. The overall food quality is frequently described as bland, cold, or lacking flavor, though some specific dishes like arrachera and the offerings at the Italian restaurant were praised for their taste. Guests should note that seafood is typically available at an additional cost. Breakfast can involve long lines, but the food is generally considered good. The bar service is a highlight for many, with guests commending the quality of the drinks and the attentiveness of the bartenders. However, some found the bar closing times to be too early, and there were inconsistent reports regarding the availability of certain beverages like diet soda.

Location & Accessibility
The hotel's central location is a significant advantage, offering direct beach access that many guests appreciate for its convenience and the beautiful ocean views. The beach itself is often described as clean, serene, and less crowded than other areas. The hotel is also conveniently located near local attractions like the Malecon and Plaza Caracol, making it easy for guests to explore the area. However, parking is a notable concern, with many reviews mentioning limited or non-existent hotel parking, often requiring guests to use expensive valet services or find off-site solutions. Some guests also reported an unpleasant smell emanating from a nearby stagnant river, which affected certain rooms.

Staff & Service
Feedback on the staff and service is notably mixed. Many guests highly praise the friendly staff and attentive service provided by waiters, bartenders, and entertainment personnel, highlighting their helpfulness and positive attitudes. However, a significant number of reviews describe staff as rude, unhelpful, or inattentive, particularly at the front desk and among security personnel. The check-in process can be slow and sometimes disorganized, leading to frustration. A pervasive issue is the aggressive nature of timeshare sales pitches, which guests found intrusive and time-consuming. Security staff are frequently mentioned for enforcing strict rules, sometimes in an overly stern manner, leading to guests feeling constantly monitored or even scolded.

Additional Information
The hotel enforces a number of strict pool rules, including prohibitions on large floaties, personal speakers, smoking in the adult pool area, and playing with balls, which many guests found overly restrictive and limiting to their enjoyment. A VIP bracelet system is in place, granting preferential access to certain areas and amenities, which can lead to feelings of inequity among guests with standard bracelets. A common point of frustration is the hotel's policy regarding check-out, where guests are often not permitted to use hotel facilities, including pools or showers, after their designated check-out time, even if they are waiting for later transportation. Furthermore, the hotel has a strict policy against bringing outside food or drinks onto the premises.