Hotel Las Trojes

The hotel offers a charming and traditional retreat, distinguished by its beautiful gardens and inviting pool area, which evoke the serene ambiance of a country estate. This makes it an ideal choice for families seeking a relaxing getaway with ample outdoor space, as well as business travelers who appreciate a tranquil environment after meetings. Guests consistently highlight the exceptional friendliness of the staff and the hotel's convenient location. While many find the accommodations comfortable and clean, some note the traditional decor and the need for updates in certain areas. For sightseers and couples, the central location provides easy access to local attractions. To make the most of your stay, consider enjoying the expansive green spaces and be sure to inquire about the popular jacuzzi, which often requires advance booking due to its popularity.

Facilities & Amenities
Many guests praise the hotel's well-maintained gardens and the appealing pool area, which provides a pleasant space for relaxation and recreation. The jacuzzi is a popular feature, though its use often requires advance reservation. While the hotel offers a fitness center, several guests note that the equipment is outdated and the area lacks amenities like towels or water. Ample and convenient parking is available on-site, which is a significant advantage for those traveling by car. However, the Wi-Fi connectivity is a recurring point of concern, with many guests reporting it to be slow, intermittent, or unreliable in rooms, making it difficult for tasks like video conferencing. Some areas of the hotel, particularly hallways, are described as needing modernization.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, though feedback on comfort and condition is mixed. Many describe the rooms as spacious and comfortable, ensuring a restful stay. However, some note that the hotel's age is apparent in the dated decor and worn carpets, suggesting a need for renovation. While beds are often found to be comfortable, some guests report them as too firm or mention the pillows are of low quality. Noise can be an issue for some, with reports of noisy air conditioning units or sounds from neighboring rooms impacting sleep quality. Common in-room amenities like hairdryers and electrical outlets are occasionally reported as faulty or inconveniently located, and some rooms may have a humid odor.

Dining & Food Quality
The hotel's dining options, particularly the breakfast buffet, receive widespread acclaim from guests. Many describe the buffet as delicious, varied, and offering a good selection of food, including fresh juices. The restaurant staff are often praised for their attentive service during breakfast. However, some guests note that the buffet can become crowded, and replenishment of popular items may be slow during peak times. While the overall food quality is generally good, a few recent reviews suggest a decline in the restaurant's evening menu and preparation. Room service is available and typically prompt, though some guests have experienced issues with late-night availability or limited options.

Location & Accessibility
The hotel boasts an excellent and highly praised central location, making it a convenient base for both leisure and business travelers. It is situated directly across from a large shopping mall, providing easy access to various stores and dining options. The hotel's proximity to main avenues ensures good accessibility and connectivity to other parts of the city, including being approximately 20 minutes from the city center. Guests appreciate the ample and secure parking available on-site, which adds to the convenience for those with vehicles. The surrounding area is generally considered safe, and its strategic position makes it ideal for exploring the city or attending local events.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome and efficient service provided by the bellboys and most of the front desk personnel. The check-in and check-out processes are generally described as quick and smooth. Housekeeping is noted for being thorough and maintaining cleanliness, though some guests mention instances of staff attempting to clean rooms despite "do not disturb" signs. While the majority of interactions are positive, a few guests have reported isolated incidents of unhelpful or rude behavior from specific front desk individuals, particularly concerning invoice requests or booking discrepancies.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations in certain sections, which may occasionally result in some dust or noise in those areas. A specific policy regarding the popular jacuzzi requires guests to reserve its use in advance, and there may be an additional fee for extended use beyond the initial complimentary hour. While the hotel maintains a generally clean environment, some guests have noted the presence of mosquitoes in rooms, particularly those with garden views, which can be a minor inconvenience. The hotel also provides a designated and pleasant smoking area for guests.