Latroupe Jardin Secret

The hotel is widely recognized for its unique secret garden featuring a heated outdoor pool, providing a tranquil escape in the heart of the city. Guests frequently highlight its central location, making it an ideal base for exploring. The hotel is praised for its spacious rooms, comfortable beds, and the generally attentive staff. Its modern and cozy design appeals to various guests, including families who appreciate the pool and larger room options, sightseers drawn to its proximity to major attractions, and business travelers benefiting from its quiet environment and work-friendly amenities. To enhance your stay, consider requesting a room overlooking the garden for a more peaceful experience, and be mindful of the hotel's alleyway approach, which some guests found less inviting at night.

Facilities & Amenities
The hotel's signature secret garden with its heated outdoor pool is a major draw, though guest experiences with the pool are mixed; while many enjoy it, some find it small, occasionally cold despite being heated, or note that it can be noisy due to children playing. There are also reports of the pool being closed during certain hours without prior notice, and a lack of dedicated pool towels or showers. The lobby areas offer a pleasant atmosphere with jazz music and a piano, but some guests encountered issues with foul restrooms or inappropriate music. While Wi-Fi is available, some guests experienced poor connectivity in their rooms. The hotel provides lifts for convenience, but there have been serious safety concerns and reports of them being broken or confusing to navigate. Luggage storage is available and appreciated by many.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness, with rooms being described as spotless and tidied daily to a very high standard. Most guests find the beds comfortable, ensuring a restful sleep, though some mention issues with pillows being too soft or dirty. Room sizes receive mixed feedback, with some guests enjoying spacious rooms or duplex layouts, while others find them small or with limited storage. Noise levels are a recurring concern, with reports of terrible sound insulation allowing sounds from hallways, neighboring rooms, and even late-night construction or pool area activities to be heard. Many rooms lack a refrigerator or in-room coffee maker, though kettles are often provided. Bathrooms are generally clean, but some guests noted mold, a worn appearance, or inconsistent shower temperature variations. Attic and mezzanine rooms can become very warm due to a lack of air conditioning.

Dining & Food Quality
The hotel's breakfast generally receives high praise for its variety, quality, and being delicious and plentiful, with options ranging from fresh produce to pastries. However, some guests note that the selection can be sweet-focused, and a unique aspect is the option for guests to self-cook eggs, which some found unorganized or even with dirty pans. A significant number of guests found the breakfast to be expensive for its value, leading them to seek alternatives outside the hotel, and some reported limited availability of items if dining later in the morning. The hotel's bar and restaurant services receive mixed reviews, with some guests noting that the bar is often unstocked or that these facilities are closed on certain days, impacting the overall atmosphere.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests. It is within walking distance of many major attractions, including the Grand Place and the city center, typically a 15-25 minute stroll. Its proximity to the European district also makes it suitable for business travelers. The hotel offers superb access to public transportation, being just a few minutes' walk from metro stations like Porte de Namur and various bus stops, providing easy connections to the Eurostar terminal and other parts of the city. However, the hotel's approach down a side street or alleyway is frequently described as dark, dirty, dodgy, or feeling unsafe at night, which can be a deterrent for some guests. Parking is not available on-site and public options nearby can be expensive, with some guests reporting misleading information regarding daily rates.

Staff & Service
The hotel staff are largely commended for being friendly, polite, kind, helpful, professional, attentive, and efficient, contributing positively to guests' stays. Many appreciate the quick check-in process and the staff's willingness to accommodate requests, such as early check-in or assistance with luggage. Housekeeping consistently receives high praise for its high standards and daily cleaning, with some guests noting exceptional attention to detail. However, there are instances where staff are perceived as unwelcoming, unenthusiastic, bored, or even rude and unsympathetic, particularly when dealing with serious issues like lift malfunctions or inflexible booking policies. Some guests also reported housekeeping ignoring "do not disturb" signs and handling personal belongings, causing discomfort.

Additional Information
Guests should be aware that the hotel operates a key policy requiring them to hand in their room keys at the reception when leaving the premises. While the hotel aims for a quiet environment, some guests reported general noise issues from other guests in hallways or the garden area, which can echo due to the building's design. Finding the hotel can be challenging as its signage is small and easily missed, often requiring guests to look for a sign for a neighboring establishment. The hotel's pool hours are not always clearly communicated, leading to disappointment for some. On occasion, guests noted inappropriate music being played in the lobby, which some found unsuitable. A few guests also mentioned the presence of mosquitoes in their rooms.