Latroupe Le Berger

The hotel offers a distinctive experience, characterized by its gorgeous classical style and art nouveau vibe, which many guests feel transports them back in time. This unique historical charm, stemming from its past as a "rendez-vous house," sets it apart from standard modern accommodations. It is particularly well-suited for couples seeking a romantic or memorable getaway, sightseers due to its central location, and solo travelers who appreciate a hotel with character. While some guests find the vintage aesthetic charming, others note that certain aspects feel outdated. To enhance your stay, consider requesting a room away from the street to minimize noise, and be aware that rooms generally lack air conditioning, which can be a factor during warmer months.

Facilities & Amenities
Guests have mixed opinions regarding the hotel's facilities and amenities. A notable feature is the inner courtyard with a small pool, which many find pleasant, refreshing, and even warm enough for use in cooler months, though some note its small size. The hotel provides a 24-hour front desk and free Wi-Fi, which is generally functional for phones but can be unreliable for laptops. However, several guests express disappointment over the absence of in-room conveniences such as air conditioning, kettles for hot beverages, and mini-fridges. Storage is also limited, with many rooms lacking a wardrobe or drawers. The elevator is described as tiny and old, sometimes dark, and can only accommodate a maximum of two people, leading to occasional noise complaints from nearby rooms.

Cleanliness & Room Comfort
The cleanliness of the rooms and bathrooms is generally praised, with guests noting that sheets and towels are changed daily, contributing to a fresh environment. Many guests find the beds to be very comfortable, ensuring a restful night's sleep. However, there is significant mixed feedback regarding overall room comfort and condition. A common complaint is that many rooms appear outdated, tired, or dingy, with some mentioning peeling paint, stains, or old carpets, contrasting sharply with online photos. Bathrooms are frequently described as poorly designed, often being small with issues like toilets that are too high or low, limited space to close the door, or only a handheld shower. Noise levels are a major concern due to poor soundproofing, with guests often hearing neighbors, the elevator, or street sounds, which can disrupt sleep. The lack of air conditioning also means rooms can become uncomfortably warm.

Dining & Food Quality
Feedback on the hotel's dining options, primarily breakfast, is notably mixed. Many guests praise the breakfast as great, very nice, and offering a good selection of food, including quality bread and coffee, with some finding it to be delicious and well worth the price. The breakfast room itself is often described as a success, particularly the inner courtyard area where guests can sit. Conversely, a significant number of guests feel the breakfast is overpriced, especially given that it is not always included in the room rate, and some describe it as basic, not particularly tasty, or that its quality has declined over time. Additionally, the hotel's restaurant and bar facilities are frequently noted as being closed indefinitely, which limits on-site dining options outside of breakfast hours.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of many popular attractions, including the Grand Place, shopping streets, and various dining options. Its proximity to public transport, with a very short walk to the metro and nearby bus stops, provides convenient access to the wider city and train stations. While the hotel itself is generally considered safe, some guests express concerns about the immediate surroundings, describing the side alley leading to the entrance as dark and occasionally unpleasant, with some individuals loitering, which can make returning at night feel less secure. Parking is not available on-site, requiring guests to use external services.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend their welcoming demeanor, politeness, and willingness to accommodate requests, contributing significantly to a positive experience. The 24-hour front desk is appreciated for its convenience, especially for guests who choose to leave their room keys at reception when going out. The check-in process is often described as quick and smooth, and housekeeping is noted for daily room cleaning and towel changes. However, a minority of guests report negative experiences with customer service when attempting to resolve issues, citing a perceived lack of empathy or unhelpful responses, particularly concerning booking changes or specific incidents.

Additional Information
A unique aspect of the hotel is its traditional key system, where guests are provided with physical keys rather than electronic cards. Many guests find it convenient to leave their keys at reception when they go out, as the front desk is staffed 24/7, ensuring someone is always available to retrieve them upon return. However, some note that there isn't always an identification check when picking up keys. The hotel's distinct historical concept and art nouveau decor are central to its identity, aiming to offer a unique, non-standard hotel experience. Guests should be aware that rooms typically do not include a phone for direct calls to reception.