Lemon Tree Premier City Center Pune

This hotel is highly regarded for its exceptional staff hospitality and its prime location directly opposite the Pune Junction railway station, making it a standout choice for travelers. It offers a comfortable and welcoming atmosphere, consistently praised for its overall ambiance and efficient services. The hotel is particularly well-suited for business travelers attending corporate events or meetings, as well as families and leisure travelers looking to explore the city due to its central accessibility. Guests frequently highlight the hotel's commitment to providing a memorable stay through attentive service and well-maintained facilities. To ensure a smooth experience, guests are advised to confirm early check-in availability in advance, as this can sometimes be a point of contention.

Facilities & Amenities
The hotel provides a range of well-maintained facilities that enhance the guest experience. Guests appreciate the presence of a top-notch gym and a clean swimming pool, offering excellent options for relaxation and exercise. The hotel ensures a sense of security with baggage scanners and vigilant guards at the entrance. Inside, guests benefit from the convenience of multiple fast lifts and a spacious lobby. While most guests find the Wi-Fi service adequate, some have reported issues with connectivity or limitations on the number of devices. The hotel also features well-equipped conference halls suitable for workshops and business events, catering to corporate needs.

Cleanliness & Room Comfort
Guests largely commend the hotel for its cleanliness and the comfort of its accommodations. Most rooms are described as spacious and well-maintained, featuring comfortable beds that ensure a restful sleep. In-room amenities such as dental kits, shaving kits, shower caps, hair dryers, and a minibar are frequently appreciated for adding convenience. Many rooms offer pleasant city views. However, some guests have reported occasional issues with AC functionality, noise levels from adjacent rooms or maintenance areas, and isolated instances of dust or lint on towels and bedding. A few guests also noted minor concerns with bathroom cleanliness or leaking fixtures.

Dining & Food Quality
The hotel's dining experience receives considerable praise, particularly for its extensive breakfast buffet and lunch buffet. Guests consistently highlight the wide variety of options available, spanning diverse cuisines and including popular live counters for freshly prepared dishes. Specific items like kadi bhajia, chicken in Thai sauce, and Dal have been singled out for their excellent food quality and taste. The restaurant staff are generally noted for their helpfulness and attentiveness. While the overall feedback is positive, some guests mentioned that service from the live counter could occasionally be slow, and a few reported limited options for specific dietary needs or during non-buffet hours.

Location & Accessibility
The hotel boasts an excellent central location, particularly its direct proximity to Pune Junction railway station, making it exceptionally convenient for train travelers and those relying on public transport. Guests find it easy to access the city center, various attractions, business centers, and shopping areas on foot or via local transport. While the location is a major advantage, some guests noted that the surrounding area can feel "dingy" late at night, and traffic can significantly impact travel times, especially to the airport. Parking is a notable concern, as the hotel does not offer its own dedicated parking, requiring guests to seek and pay for external options.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, with many guests highlighting their professionalism and courteous demeanor. The check-in and check-out processes are generally described as smooth and efficient. Housekeeping is noted for being active and maintaining clean rooms, often going the extra mile to assist guests. However, a notable number of guests reported issues with rude or unresponsive staff, particularly at the front desk regarding specific requests or early check-ins. Some also experienced slow service in the restaurant or concerns about staff entering rooms without explicit permission.

Additional Information
The hotel offers some unique and appreciated features, including framed jokes and facts in the washrooms, which guests find to be a charming and amusing touch. The presence of friendly dogs on the premises is also noted by some guests, contributing to a welcoming atmosphere. However, some guests have reported challenges with billing accuracy and payment processing, particularly for non-Indian credit cards. There have also been concerns raised regarding the hotel's liability for valet parking incidents, with guests noting disclaimers that absolve the hotel of responsibility for vehicle damage.