Lodge of Four Seasons Golf Resort, Marina & Spa

This historic property, known for its stunning lake views and expansive grounds, offers a unique retreat for guests seeking a blend of nostalgia and relaxation. Its signature feature is the picturesque setting on the lake, making it an appealing destination for couples looking for a romantic escape and families desiring a scenic backdrop for their vacation. Many guests appreciate the hotel's long-standing presence and the charm of its traditional architecture. However, some find the property to be significantly dated, prompting a desire for modern updates. For those planning a visit, it is advisable to inquire about the availability of recently refurbished rooms to ensure a more contemporary experience, and to confirm which amenities are operational, especially during the off-season.

Facilities & Amenities
The hotel boasts a variety of recreational facilities, including several pools, with a notable indoor/outdoor heated pool and multiple hot tubs that are often praised for their relaxing qualities. However, some guests have reported issues with hot tubs being out of order or pools appearing murky, and a few noted glass in the pool areas. The Spa Shiki consistently receives high acclaim for its top-notch services, providing a luxurious and rejuvenating experience. While a fitness center is available, some reviews suggest it has limited or non-functional equipment. The unique Japanese garden is a distinctive feature, though many guests observe it is poorly maintained with overgrown plants and stagnant, moldy water features. Common areas like the lobby are often described as grand and beautiful, featuring a welcoming fireplace, but some mention buckling carpets and musty odors. Wi-Fi connectivity is a frequent concern, with many guests experiencing unreliability, especially in outlying buildings. Additionally, ice machines are often reported as broken or unavailable.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is highly varied. Many guests express significant disappointment, reporting rooms that are dirty, filthy, or disgusting, citing issues such as bed bugs, stains on sheets and carpets, food crumbs, dead bugs, and hair on surfaces. Mold in the bathroom and shower areas is a recurring complaint, along with peeling paint and water damage. The overall condition of the rooms is frequently described as very outdated and in dire need of renovation, with worn furniture, broken blinds, and non-draining tubs or sinks. While some guests found the beds comfortable and linens clean, others reported lumpy or unstable mattresses. Noise is a common issue, with many reviews mentioning loud neighbors, slamming doors, and hallway disturbances throughout the night, exacerbated by thin walls. Plumbing problems, including no hot water or fluctuating water temperatures and low water pressure, are also frequently highlighted.

Dining & Food Quality
The hotel offers several dining options, with HK's Restaurant being frequently mentioned. Many guests praise its food quality, highlighting dishes like shrimp and grits or lobster ravioli, and commend the attentive service and pleasant atmosphere, sometimes enhanced by live music. However, some experiences at HK's include long wait times, understaffing, and instances of cold or burnt food. The Breezes Restaurant, particularly for breakfast, receives mixed to negative feedback, with many finding the buffet expensive, offering poor variety, and lacking in food quality. Some guests noted that items ran out quickly or were bland. Other bars and cafes on the property are mentioned, with some positive comments on bartenders, but also complaints about limited hours or being closed entirely, especially during the off-season. The availability of complimentary coffee is a common point of contention, with many guests noting its absence in the lobby.

Location & Accessibility
The hotel's location is consistently lauded as a major highlight, described as great, excellent, and perfectly situated on the lake. Guests appreciate the beautiful views from various points on the property, including rooms and balconies. Its proximity to the highway, Bagnell Dam, and various shopping and dining options makes it a convenient base for exploring the area. The presence of a marina and nearby golf courses adds to its appeal for specific interests. While the property is noted as being handicap accessible in some areas, some guests found accessibility challenging due to steep ramps, long distances to elevators, and buckling carpets that could pose tripping hazards. Parking is available, with some guests finding ample space, while others noted it could be limited or far from the main entrance.

Staff & Service
The hotel staff generally receives high praise across numerous reviews. Guests consistently describe them as friendly, helpful, attentive, welcoming, and professional, contributing positively to their stay. The check-in process is often noted as easy and efficient. However, feedback on housekeeping is mixed; while some guests found staff responsive to requests for towels and supplies, many reported a lack of daily room cleaning or inadequate cleaning, with some instances of unprofessional behavior. Maintenance staff are mentioned as being responsive to issues like air conditioning, though not all problems are resolved during a stay. Security services receive varied feedback, with some guests appreciating their presence, while others reported dissatisfaction with how security handled disruptive incidents, citing a perceived lack of action or insufficient evidence gathering.

Additional Information
A recurring theme in guest feedback is the additional resort fee charged per night, which many guests feel is unjustified given the perceived lack of amenities or the dated condition of the property. This sentiment is particularly strong during the off-season, when many advertised facilities, such as restaurants, pools, and bars, are closed or have limited hours, leading to disappointment. The hotel's pet-friendly policy is appreciated by those traveling with animals, though some guests noted challenges in finding suitable outdoor areas for pets. Many reviews highlight the property's outdated infrastructure, describing it as a "time warp" with neglected elements like buckling hallway carpets, old plumbing, and non-working features, suggesting a significant need for comprehensive renovations to meet modern expectations.