Madrid

This hotel offers excellent value for money, consistently highlighted by guests as a key advantage, making it an ideal choice for budget-conscious travelers and sightseers looking for an affordable base to explore the city. Its friendly and helpful staff are a signature feature, frequently praised for their attentive service and willingness to assist with various needs, from early check-ins to local recommendations. Guests appreciate the hotel's overall cleanliness, comfortable accommodations, and its convenient location within walking distance of many attractions. For business travelers, the early breakfast availability is a notable benefit, ensuring a prompt start to the day. To enhance your stay, consider requesting a room not facing the main street if you are a light sleeper, as some guests noted street noise, and be aware that while the hotel offers a pool, it is located across the road.

Facilities & Amenities
The hotel provides several convenient facilities for guests, though some are located off-site. A notable feature is the swimming pool, situated across the road from the main building, often described as clean and quiet with available sunbeds. Parking is a significant consideration; while the hotel offers a private, paid parking area directly across the street, guests note it can be expensive and sometimes full, leading to challenges finding on-street parking nearby. Inside the hotel, a lift provides easy access to all floors. Most guests find the Wi-Fi connection to be poor or non-existent in the rooms, requiring them to use the reception area for reliable internet access. Rooms are equipped with a fridge, though some guests found it to be noisy.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, with rooms and bathrooms consistently described as spotless and well-maintained, and towels replaced daily. However, feedback on bed comfort is mixed; while many found the beds comfortable, some reported them as hard or uncomfortable, with pillows often described as lumpy. Noise levels are a recurring theme, with many guests noting thin walls and disturbances from street noise, especially from the main road or nearby bars, impacting sleep. Some rooms, particularly those not facing the main street, are quieter. In-room amenities include air conditioning (though some experienced issues with its functionality or noise), a TV with some English channels, and a safe. Most rooms lack tea and coffee making facilities, which many guests would appreciate, though bottled water is provided. Bathrooms are generally clean but can be small, and some showers have inconsistent water temperature or awkward designs.

Dining & Food Quality
The breakfast consistently receives high praise from most guests, often described as very good, excellent, or generous. It typically features a buffet with a varied selection including pastries, cereals, yogurts, fresh fruit, toast, and hot drinks like good quality coffee and fresh juice. Some guests, however, found the hot food options, such as bacon and scrambled eggs, to be cold or of lower quality, and noted a lack of fresh vegetables. The breakfast is available for extended hours, often until 11 AM, allowing for a relaxed start to the day. While the hotel has a bar offering drinks and snacks, it closes relatively early, around 9 PM, and some guests found the bar staff less friendly or inviting. The hotel does not offer lunch or dinner service.

Location & Accessibility
The hotel boasts a convenient and central location, making it highly accessible for exploring the area. It is within easy walking distance to many key attractions, including the port, marina, and the seafront promenade, typically a 10 to 20-minute stroll. Guests can also easily reach the city center, shops, bars, and restaurants on foot. While some found the immediate surroundings to be residential or a bit far from the main tourist hub, the proximity to local beaches and public transport, including the bus station, is appreciated. Parking is available both on the street, which can sometimes be found for free, and through the hotel's paid parking facility located across the road, though this can be expensive or full.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, frequently described as friendly, helpful, attentive, and professional. Guests highlight their willingness to go above and beyond, assisting with requests such as early check-in, arranging taxis, or providing local recommendations. The reception staff are particularly commended for their efficiency and pleasant demeanor, even when language barriers are present. Housekeeping staff are also praised for their thoroughness, ensuring rooms are clean and well-maintained daily. While most interactions are positive, a few guests noted isolated instances of unhelpful or unfriendly service from specific individuals, particularly some bar staff. Overall, the dedication to providing excellent customer service is a standout aspect of the guest experience.

Additional Information
Guests should be aware that while the hotel is generally clean and comfortable, some areas are described as being older or in need of refurbishment, particularly certain bathrooms which guests felt could benefit from updates. A notable policy, highlighted during extreme weather events, demonstrated the hotel's flexibility and compassion, as it provided full refunds for cancellations, even for non-refundable bookings, showcasing a supportive approach to unforeseen circumstances. The hotel's bar typically closes early, around 9 PM, which some guests found inconvenient for evening relaxation or socializing. There is also conflicting information regarding the pet policy, with some guests being told no pets are allowed, while others reported seeing dogs during their stay, suggesting a need for clarification.