Magic Tropical Splash

This hotel is a vibrant destination, particularly renowned for its extensive water park facilities, including numerous thrilling slides and diverse pools, which serve as its signature feature and a major draw for guests. It is an ideal choice for families with children of all ages, offering a lively and engaging atmosphere. Guests consistently highlight the excellent food variety available throughout the day, the genuinely attentive staff, and the overall cleanliness of the premises. While the experience is largely positive, some guests note challenges with the lifts, which can be slow and lead to wait times, and occasional noise levels from other guests or rooms. To enhance your stay, be prepared for potential lift waits, consider your preferred room floor for quicker access, and make full use of the convenient snack bar options.

Facilities & Amenities
The hotel boasts expansive pool areas featuring a wide array of water slides suitable for all ages, from dedicated splash areas for younger children to more thrilling options for older kids and adults. A popular swim-up bar adds to the relaxed atmosphere. For indoor entertainment, there is a well-equipped game room, and guests on certain packages can access a spa. However, a recurring concern among guests is the performance of the lifts, which are often described as small, slow, and prone to breakdowns, leading to significant wait times, especially for those on higher floors or with prams. While sunbeds are generally plentiful, they are frequently reserved early in the morning, causing frustration for some. The hotel also provides free Wi-Fi and convenient ice machines. Some areas of the hotel are noted as being dated and could benefit from renovation.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and maintained with good cleanliness, benefiting from daily housekeeping services. The beds are frequently praised for being comfortable, ensuring a restful night's sleep. Rooms are well-suited for families, often featuring multiple sleeping areas, and include a balcony that frequently offers amazing views. However, some aspects of the rooms are described as dated, with issues such as stiff shower controls, rust in bathtubs, or damaged tiles in bathrooms. Occasional reports of ants near balcony windows have been noted. The effectiveness of the air conditioning can vary, particularly in separate bedrooms. Noise levels are a common concern, with guests reporting disturbances from road noise and thin walls allowing sounds from neighboring rooms or corridors to be heard. Some families also expressed safety concerns regarding the height and design of balconies for young children.

Dining & Food Quality
The all-inclusive dining experience receives high marks for its extensive variety and consistent quality, with food available throughout the day. The main buffet restaurant offers a diverse selection, including popular themed nights such as Mexican, Spanish, and Italian cuisine. Guests appreciate the fresh options, including fresh fruit, pastries, and a wide array of desserts, notably an ice cream machine and chocolate fountain. The snack bar is a particular highlight, providing continuous hot and cold food items like doner meat, burgers, and chips, which are convenient for families. While most guests enjoy the food, some found it occasionally repetitive or served on cold plates, though microwaves are available for warming. The drinks selection is well-regarded, featuring branded soft drinks and spirits, and a reusable cup system (requiring a deposit) is in place to maintain cleanliness around the pool areas.

Location & Accessibility
The hotel benefits from a good location, offering a quieter setting away from the immediate hustle of the city center, yet remaining highly accessible. It is conveniently situated approximately a 10-minute walk from a lovely beach, along with local shops and restaurants. For those wishing to explore further, public transport is readily available, with a bus stop located directly outside the hotel. Buses provide regular and affordable service to central Benidorm, typically a 20-minute journey, and a nearby shopping center. While the hotel offers parking, guests should be aware that it comes with an additional daily fee. The surrounding area is generally considered pleasant for leisurely strolls.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently commend the quick check-in process and the staff's proactive approach to assisting with various requests, ranging from room changes to luggage handling upon arrival. Housekeeping services are noted for their daily efficiency and responsiveness to guest needs for additional supplies. The bar staff are often highlighted for their cheerful demeanor and efficient service, contributing positively to the overall guest experience. While the vast majority of interactions are positive, a few guests reported isolated instances of less professional conduct or perceived favoritism. Nevertheless, the staff's dedication to ensuring guest satisfaction is a recurring theme and significantly enhances the stay for many visitors.

Additional Information
The hotel implements a reusable cup system for drinks, requiring a small deposit, which is appreciated by guests for its contribution to maintaining cleanliness around the pool areas, though some reported minor issues with the clarity of the refund process. An Ultra All-Inclusive package is offered, providing enhanced benefits such as access to a spa, zoo, and water park facilities at sister hotels, which many guests found to significantly increase the value of their stay. For entertainment beyond the pools, a dedicated game experience room featuring virtual reality and simulators is a popular amenity, particularly for older children and teenagers. Guests should note that while the hotel is highly family-oriented, some evening entertainment shows commence later, which might not be ideal for very young children. A safe is available in rooms for valuables, typically for an additional charge.