MainStay Suites Cincinnati Blue Ash

This hotel is highly regarded for its spacious rooms equipped with kitchenettes, making it an excellent choice for long-term guests and business travelers who appreciate the convenience of preparing their own meals. Its welcoming atmosphere and generally positive guest experiences also make it suitable for families and pet owners looking for a comfortable stay. The hotel consistently receives praise for its cleanliness and the helpfulness of its staff, contributing to a pleasant environment. To ensure a smooth experience, guests are advised to confirm specific check-out times upon arrival, as policies can vary, and to manage expectations regarding breakfast offerings.

Facilities & Amenities
Guests frequently highlight the convenience of the in-room kitchenette, which typically includes a full-size refrigerator, microwave, two-burner stovetop, and essential dishes and utensils, allowing for self-catering. The laundry facilities are also a significant advantage, described as spacious, well-equipped with enough washers and dryers, and accessible 24 hours a day. The hotel offers reliable free Wi-Fi, suitable for both work and streaming, and a fitness center that is available around the clock, though some note it is small. Vending machines are consistently stocked, providing easy access to snacks and drinks. While there is no traditional ice machine, guests can make their own ice using the in-room freezer. Parking is ample and generally considered secure.

Cleanliness & Room Comfort
The cleanliness of the rooms is a recurring positive, with many guests commending the efforts of the housekeeping team. Rooms are often described as spacious and well-maintained, providing a comfortable environment. However, feedback on beds is mixed; some find them very comfortable and soft, while others report them as too firm, noisy, or prone to sagging, impacting sleep quality. Shower pressure is generally good. Some guests have noted occasional issues such as a musty smell in certain rooms, dirty carpets, or stained furniture, suggesting some areas could benefit from updates. A significant concern for a few guests has been the presence of roaches. Thin walls are also mentioned, leading to audible noise levels from neighboring rooms, hallways, and even external sources like traffic or nearby train activity.

Dining & Food Quality
The hotel does not offer a traditional breakfast service, which has been a point of disappointment for many guests, especially as some booking sites may imply otherwise. Instead, a "grab-and-go" option is typically provided, consisting of items like a muffin, fruit, a granola bar, and bottled water. This offering is frequently described as unappetizing, sugar-laden, and insufficient, with some even reporting issues like mold. While fresh coffee is usually available in the mornings in the lobby, there are no on-site restaurant or room service options. Guests are encouraged to utilize their in-room kitchenettes for meals, as there is no convenient store or dining facility within the hotel itself.

Location & Accessibility
The hotel's location is generally viewed positively, offering a quiet area that is set back from heavy traffic, yet remains conveniently accessible. It provides good access to interstate 71, making it easy to navigate to and from the property. While not within immediate walking distance of extensive shopping or restaurants, many options are a short drive away. The area is perceived as safe, with some guests noting its proximity to a fire station. However, guests should be aware that a car is essential for exploring the surrounding area and accessing amenities, as public transportation options are limited. Parking is readily available on-site, contributing to overall convenience.

Staff & Service
The staff consistently receives high praise for being exceptionally friendly, helpful, and accommodating. Guests frequently highlight their willingness to assist with requests, provide information, and ensure a pleasant stay. The check-in and check-out processes are generally described as quick and efficient. Many reviews commend the attentive service provided by the housekeeping team and the prompt response from maintenance staff when issues arise. While the vast majority of feedback is positive, a few isolated comments mention instances of perceived unhelpfulness or inconsistency in service, particularly concerning specific policies or resolution of certain issues. Overall, the dedication of the staff is a significant asset to the guest experience.

Additional Information
The hotel maintains a pet-friendly policy, welcoming guests traveling with their animals, though some guests have noted challenges in finding suitable outdoor areas nearby for pets. It is particularly well-suited for long-term stays, with many guests appreciating the flexibility of weekly payment options and the comprehensive amenities that support extended visits, such as the full kitchenettes and on-site laundry. However, there have been recurring issues with the cancellation policy, where short-term reservations made months in advance have been unexpectedly cancelled to accommodate longer stays, causing significant inconvenience. Guests should also be aware that advertised check-out times can sometimes differ from actual hotel policy, leading to confusion.