MainStay Suites Detroit Auburn Hills

This hotel is frequently chosen for extended stays, offering spacious suites equipped with kitchenettes that allow guests to prepare their own meals, a significant advantage for those looking to save on dining expenses. While feedback on cleanliness and overall condition is notably mixed, many guests appreciate the convenient location near major roads and the generally friendly staff. The hotel is particularly well-suited for long-term tenants, solo travelers seeking a practical base, and small families who benefit from the room layout and kitchen facilities. To ensure a comfortable stay, it is advisable to confirm specific amenities like breakfast availability and the pet policy directly with the hotel, and to inspect your room upon arrival for any immediate concerns.

Facilities & Amenities
The hotel offers practical kitchenettes within its suites, complete with full-size refrigerators, which are highly valued by guests for preparing meals and reducing dining costs. Additionally, guests have access to laundry facilities and a gym, catering to the needs of longer stays. While some rooms are equipped with an ice maker, there are complaints about the general absence of a hotel-wide ice machine. Feedback on other amenities is mixed, with some guests reporting issues with Wi-Fi connectivity and occasional non-functional elevators. The property does not feature a swimming pool or hot tub, which some guests noted as missing. Overall, the focus is on functional, self-catering amenities rather than luxury features.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are highly varied. Many guests found their rooms to be clean and comfortable, praising the spacious layout and adequate bedding. However, a significant number of reviews highlight concerns about dirty rooms, with frequent mentions of stains on carpets, walls, and furniture, as well as issues like mold in bathrooms and foul smells (ranging from urine to smoke). Some guests reported the presence of bed bugs and roaches. Common complaints include noisy refrigerators, outdated appliances, and general disrepair such as holes in walls or curtains hanging improperly. Noise levels from other guests or outside are also a recurring issue, impacting sleep quality for some.

Dining & Food Quality
Feedback regarding dining options at the hotel is predominantly negative, with a consistent theme of disappointment over the lack of breakfast despite it being advertised. Many guests reported that the hotel only offers minimal grab-and-go bags, typically containing a muffin, an apple, a granola bar, and bottled water, or no breakfast service at all. Some reviews also noted the absence of hot drinks like coffee being readily available throughout the day. While a few guests appreciated the presence of hot coffee in the mornings, the overall sentiment is that the hotel falls short of expectations when it comes to providing a satisfactory breakfast experience for its guests.

Location & Accessibility
The hotel's convenient location is frequently highlighted as a positive aspect, being situated near major highways and main roads, which makes it easy to get around the area. Guests appreciate its proximity to local essentials and various attractions and concert venues. The availability of plentiful parking is also a consistent point of praise. However, some guests have expressed concerns about the immediate surroundings, mentioning sketchy individuals in the parking lot or lobby, and issues with trash and debris in the exterior areas. There are also reports of sidewalks in disrepair and the parking lot needing maintenance, impacting the initial impression for some arrivals.

Staff & Service
The staff at the hotel receives mixed, but often positive, feedback. Many guests commend the friendly staff for being helpful, attentive, and accommodating, particularly during check-in and when addressing specific room issues like a blown light bulb. Some reviews highlight the staff's dedication to keeping common areas clean. Conversely, a notable number of guests reported negative experiences, including rude staff, unresponsive front desk personnel, and difficulties obtaining basic necessities like towels or linens. There are also mentions of slow check-in processes and a perceived skeleton crew, leading to delays in service and a lack of daily housekeeping for longer stays.

Additional Information
The hotel is frequently utilized for extended stays, with many guests residing for weeks or even months, benefiting from the self-catering amenities. The pet-friendly policy receives mixed reviews; while some guests appreciate the accommodation for their animals, others found the policy unclear or encountered challenges with suitable outdoor areas. The property is reportedly undergoing renovations and updates, though many areas still appear dated and in need of significant refurbishment. Guests should be aware that no daily housekeeping is typically provided, and some reviews indicate guests are expected to take out their own trash. Furthermore, there have been significant issues reported with power outages and a lack of hot water during certain periods, with no compensation offered, and ongoing security concerns due to exterior doors often being propped open.