MainStay Suites Spokane Valley

The hotel is frequently chosen for its suite-like rooms, which are a standout feature, offering full-size refrigerators and kitchenettes that cater well to guests planning long-term stays or those who prefer to prepare their own meals to save on dining expenses. Its pet-friendly policy is also a significant draw, making it a convenient option for travelers with animals. While many guests commend the overall cleanliness of the property and the helpfulness of certain staff members, a consistent point of contention is the considerable noise from the adjacent freeway, which can significantly disrupt sleep, particularly for rooms facing the highway. Furthermore, despite the presence of kitchenettes, a common frustration among guests is the frequent absence of essential cooking supplies, rendering the kitchen facilities less useful than anticipated. To ensure a more comfortable experience, it is highly recommended to request a room situated away from the freeway to mitigate noise, and guests should consider bringing their own kitchen utensils and dishes to fully leverage the in-room amenities.

Facilities & Amenities
The hotel's most notable amenity is the kitchenette available in each room, equipped with a full-size refrigerator, stovetop, and microwave, which is highly valued by guests for self-catering. However, a widespread complaint is the complete lack of dishes, silverware, pots, and pans, making the kitchen largely unusable without personal supplies. Wi-Fi connectivity is frequently reported as poor or non-existent, causing frustration for guests needing to stay connected. The laundry room is available, but reviews indicate issues with a limited number of working machines and a lack of change for operation. While an ice maker is present within the in-room refrigerators, standalone ice machines are often reported as broken or unavailable. A small convenience store at the front desk offers snacks and drinks, and parking is generally considered easy and ample, though some guests noted issues with large vehicles like RVs occupying multiple spots.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed, with many reporting issues despite some positive comments. While some rooms are described as clean, numerous guests encountered dirty floors, stained linens, filthy remotes, and uncleaned bathrooms with hair and grime. Specific complaints include dirty towels, sticky surfaces, and even reports of bugs in beds. The overall room condition often falls short, with mentions of broken fixtures, taped items, holes in walls, and non-working televisions. Bed comfort also varies, with some finding beds comfortable, while others describe them as saggy, hard, or squeaky, and pillows are frequently criticized for lacking support. A significant concern is the pervasive noise levels, primarily from the adjacent freeway and occasionally from noisy neighbors or barking dogs, which severely impacts sleep quality. Issues with hot water availability, slow draining sinks, and empty shower gel dispensers in bathrooms are also common.

Dining & Food Quality
A consistent point of disappointment for many guests is the absence of a complimentary breakfast, which is often expected given the hotel's price point. While some reviews mention "breakfast in the room" or "kids meals" being advertised, these are typically not provided or are available only for an additional charge, leading to frustration. The coffee offered in the lobby receives mixed reviews, with some finding it terrible and bitter, while others appreciate its 24/7 availability. Guests note that the hotel offers frozen breakfast sandwiches for purchase, but this is not a substitute for a full breakfast. The presence of kitchenettes in rooms is intended to allow guests to prepare their own meals, but the frequent lack of basic cooking utensils and dishes often hinders this option, forcing guests to dine out or purchase supplies.

Location & Accessibility
The hotel's location is frequently highlighted for its easy access right off the interstate, making it convenient for travelers. However, this proximity to the freeway is also the primary source of significant traffic noise, which is a major drawback for many guests, particularly those in rooms facing the highway. Despite the noise, the location is praised for being close to various amenities, including a shopping mall, numerous restaurants, and specific establishments like a Krispy Kreme, Panera, and a Mexican restaurant. It is also conveniently situated near hospitals. Some guests reported poor road signage, making the hotel difficult to locate, especially during busy traffic hours. Parking is generally considered easy and ample, though occasional issues with large vehicles occupying multiple spots have been noted.

Staff & Service
Feedback regarding the staff and service is quite varied. Many guests commend the friendly staff, describing them as helpful, accommodating, and providing quick check-in experiences. Specific individuals are often praised for their positive attitudes and willingness to assist. However, a notable number of reviews report instances of rude, unhelpful, or absent staff, particularly managers, leading to frustrating interactions. The check-in/out process can be problematic, with guests experiencing long waits, staff being unavailable, or difficulties processing refunds and providing receipts. A significant point of contention is an unexpected $100 cash deposit required at check-in, which is often not communicated beforehand and causes inconvenience as many guests do not carry cash. Housekeeping service is also inconsistent, with some guests reporting infrequent or non-existent room cleaning, and difficulties obtaining fresh towels or toilet paper.

Additional Information
The hotel operates with a pet-friendly policy, which is a significant advantage for guests traveling with animals, though some specific issues were noted, such as challenges with accommodating cats and finding suitable outdoor potty areas. A recurring and highly problematic issue for many guests is the uncommunicated $100 cash deposit required at check-in, which often catches guests off guard and can lead to difficulties with refunds upon departure, as staff sometimes lack the cash on hand. Guests should also be aware that room service for cleaning is typically infrequent, often occurring only every four days, and obtaining fresh towels or other supplies outside of this schedule can be challenging. The hotel has undergone a brand change, transitioning from "MyPlace" to "MainStay Suites," which some guests noted upon arrival.