MainStay Suites Tioga

This hotel is particularly well-suited for oilfield professionals and business travelers seeking extended stays, primarily due to its signature feature: well-equipped kitchenettes in many rooms. Guests frequently highlight the spacious rooms and the convenience of an early breakfast service tailored for those with demanding schedules. While the staff generally receives praise for their friendliness and accommodating nature, some guests have noted inconsistencies in service and maintenance. The hotel's central location in Tioga is consistently cited as a major advantage for accessing local necessities and work sites. To ensure a smooth experience, guests on longer stays should proactively confirm the housekeeping schedule and manage expectations regarding Wi-Fi speed, which can be inconsistent.

Facilities & Amenities
The hotel offers a range of practical amenities designed for longer stays, including a well-maintained property with grills available for guest use. Each floor provides ample laundry facilities, though some guests find the laundry cost to be higher than average. Guests appreciate the convenience of being able to borrow appliances from the front desk. For fitness, there is a gym equipped with a bench, treadmills, and free-weights. While the Wi-Fi is generally available, its speed is often reported as slow, and connections can drop frequently, which can be frustrating for those needing consistent internet access. The business center printer has also been noted to have issues, and the elevator is sometimes unreliable and can have an unpleasant odor.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, comfortable, and spacious, often described as modern-looking. Many rooms feature a king and sofa bed setup, along with a comprehensive kitchenette that includes a full-size fridge, 2-burner electric stove, overhead microwave oven, dishwasher, and a variety of cookware and cutlery. The water pressure in the showers is strong, and hot water is readily available. However, some guests have reported significant issues, including the presence of bugs, persistent bad odors (especially from dishwashers), and rooms not being properly prepared upon arrival, with instances of trash, unmade beds, and dirty towels left behind. There have also been complaints about unfixed lights and general signs of a dated or abused property.

Dining & Food Quality
The hotel provides an early breakfast service, typically from 5 am to 9 am, which is highly appreciated by guests with early work schedules. Many praise the breakfast for being good, with specific mentions of chorizo tacos and a decent continental breakfast. The hot food options often include powdered eggs, various meats like bacon or sausage, waffles, and biscuits and gravy, though some guests have found the food to be overcooked or the menu choices, such as mashed potatoes and gravy for breakfast, unusual. While items like jams, yogurt, milk, and coffee are available after hours, the hot breakfast is not always consistently restocked. The hotel also features a bar and restaurant area in the evenings, with guests commending the amazing food and drinks and the attentive barkeepers, though the bar has been noted to be cash-only and not always open.

Location & Accessibility
The hotel's central location in Tioga is a significant advantage, particularly for oilfield professionals operating in the Bakken region. Guests find it highly convenient for accessing their work sites and other places of necessity within the town. It is situated near a grocery store and a gas station, providing easy access to essential supplies. While its proximity to a gas plant is noted, this is generally understood given the area's primary industry. The hotel is considered the "go-to" option in Tioga due to its strategic position and the amenities it offers to its primary clientele.

Staff & Service
The staff at the hotel frequently receives high praise for being friendly, amazing, accommodating, and helpful, with many guests highlighting their attentive service and the efficiency of the quick check-in process. Specific individuals, including the kitchen crew and barkeepers, are often commended for their exceptional hospitality. However, there are recurring concerns about inconsistencies in service. Some guests have experienced a perceived negative impact from a recent management change, leading to issues like slow maintenance responses, unresolved complaints (e.g., bad odors, unfixed lights), and a lack of communication from the front desk. Housekeeping is a particular point of contention, with reports of rooms not being cleaned without specific requests, requests not being fulfilled, and even instances of staff entering rooms without notice.

Additional Information
Guests should be aware that housekeeping services are typically provided once a week for longer stays and require a specific request for additional cleaning, which some guests were not informed about upon check-in. There have been instances where guests, even those with fully paid stays, were subject to a forced check-out policy due to the hotel being overbooked for corporate events, leading to significant inconvenience. While the hotel offers a rewards program, some members have expressed dissatisfaction with the value of points awarded, finding them insufficient for rebooking. The laundry cost is noted as being slightly higher than at comparable hotels.