Mama Shelter Bordeaux

The hotel offers a distinctive and vibrant atmosphere, with its signature rooftop bar providing stunning panoramic views over the city, making it a memorable spot for both guests and locals. Its central location is consistently highlighted as a major advantage, placing guests within easy walking distance of key attractions and public transport. The unique and quirky design throughout the property contributes to a lively and engaging experience, appealing to couples, friends, and solo travelers seeking a dynamic stay. The hotel is also notably pet-friendly, welcoming furry companions without extra charges. To make the most of your visit, consider booking parking in advance due to limited availability, and be aware that the hotel's lively evening atmosphere, particularly from the ground floor bar, can extend to the rooms.

Facilities & Amenities
The hotel features a popular rooftop bar and restaurant, offering a vibrant atmosphere and impressive city views, though some guests note that service can be slow or disorganized during peak times. On the ground floor, another bar and restaurant provide additional dining and social spaces, often with a lively ambiance and DJ sets. Guests appreciate the presence of a game room equipped with foosball and ping pong tables, adding a fun recreational option. While rooms include a microwave, some guests find its placement and the overall split bathroom design (with the sink separate from the shower/toilet) to be less practical. The hotel generally provides Wi-Fi, though specific details on its performance are not widely discussed.

Cleanliness & Room Comfort
Rooms are generally described as clean and feature comfortable beds with high-quality linen, ensuring a restful sleep for most guests. The hotel's unique and original decor, including playful wall colors and decorations, contributes to a distinctive ambiance. However, some guests find the room layout to be impractical or small, with limited space for luggage and clothing. There are recurring comments about the aging condition of bathrooms, with some mentioning mold in showers and worn grout. Noise levels can be an issue, particularly for rooms located above the ground floor bar or facing the street, with reports of music and street noise disturbing sleep until late hours. Some guests also note a lack of in-room amenities like a kettle or sufficient toiletries.

Dining & Food Quality
The breakfast buffet receives widespread praise for its variety, quality, and fresh products, with many guests considering it a highlight of their stay, despite some finding it to be on the pricier side. Options like scrambled eggs and crêpes are frequently mentioned as delicious. The hotel's restaurant offers a diverse menu, though feedback on food quality is mixed; some dishes are highly rated, while others are found to be average or disappointing, such as dry pork or overly creamy pasta. Service at the restaurant can be inconsistent, with reports of long waiting times for orders and occasional stock shortages for certain menu items. The bar serves good cocktails, but service can be slow and disorganized, particularly at the rooftop bar.

Location & Accessibility
The hotel boasts an excellent central location, making it ideal for exploring the city of Bordeaux on foot. It is conveniently situated near major attractions like Pey-Berland Square and the Cathedral, as well as shopping areas like Rue Sainte-Catherine. Proximity to tram lines provides easy access to other parts of the city, including the airport. While the location is highly praised for its convenience, some guests note that accessing the hotel by car can be confusing due to pedestrian zones and traffic controls, requiring careful navigation. Parking is available, but it is limited and often requires advance booking, with public parking garages also available nearby.

Staff & Service
The staff generally receives high praise for being friendly, helpful, attentive, and professional, contributing significantly to a positive guest experience. Many guests highlight the welcoming atmosphere and the staff's willingness to assist with requests, from providing extra towels to helping retrieve forgotten documents. The check-in process is typically described as quick and efficient. However, some guests have reported isolated instances of unpleasant interactions with specific staff members, particularly at the breakfast buffet or bar, citing a lack of smiles or perceived arrogance. Despite these occasional negative comments, the overall sentiment towards the service is largely positive, with staff often going above and beyond to ensure guest satisfaction.

Additional Information
The hotel's distinctive concept and design are frequently highlighted, offering a unique and memorable stay that deviates from traditional hotel experiences. Guests appreciate the pet-friendly policy, noting that the hotel welcomes dogs without additional fees, which is a significant bonus for pet owners. The property often hosts DJ sets and lively events, particularly in its ground floor bar and rooftop area, creating a vibrant social hub. Some guests mention the presence of a micro-wave in the room, which is an unusual but potentially useful amenity. The hotel's commitment to creating a "home-like" yet "adventurous" atmosphere is a recurring theme in guest feedback, making it a popular choice for those seeking a dynamic and unconventional lodging experience.