Manhattan Porto Alegre by Mercure

This hotel is frequently chosen for its spacious, apartment-style rooms that often include a living area and kitchenette, making it a suitable option for extended stays or for those traveling with families. Its prime location is consistently highlighted as a major advantage, placing guests within easy reach of local attractions, dining, and transportation. While many guests appreciate the hotel's potential and the efforts of some staff members, a recurring theme across reviews points to the property's age and a significant need for modernization and maintenance. This has led to mixed experiences regarding room condition and the availability of certain facilities. For business travelers, the central location and room layout can be beneficial, though Wi-Fi stability is a concern. To ensure a smoother stay, it is advisable to confirm the operational status of all facilities, especially the pool and gym, before booking, as renovations are frequently underway.

Facilities & Amenities
The hotel offers various facilities, though their availability and condition are often subjects of guest feedback. Many guests are drawn to the hotel for its pool and gym, but numerous reviews indicate these facilities are frequently closed for renovation or maintenance, often without prior notification. When available, the pool is generally appreciated, though some note issues with cleanliness or lack of seating. The gym is described as adequate by some, while others find it small or outdated. Rooms often feature a kitchenette, which is a significant draw, but guests frequently report a lack of basic utensils, kettles, or cookware, rendering the kitchen less functional. Wi-Fi connectivity is generally available, but some guests experience instability or slow speeds.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are notably mixed. While some guests find their rooms clean and comfortable, a significant number report issues. Many rooms are described as spacious, often featuring separate living areas, but the furniture and overall decor are frequently noted as old or worn, with peeling paint, stained walls, and damaged fixtures. Beds receive varied feedback, with some finding them comfortable and others reporting them as uncomfortable or having issues like separating mattresses. A common complaint revolves around the air conditioning, which is often described as old, noisy, dirty, or malfunctioning. Bathrooms also receive mixed reviews, with some praising the shower quality, while others mention broken parts, mold, or insufficient amenities. Noise levels from the street or within the hotel are also a concern for some guests.

Dining & Food Quality
Feedback on the hotel's dining options, particularly breakfast, is quite varied. Many guests praise the breakfast for its variety and quality, highlighting a good selection of items and fresh offerings. However, an equally significant number of reviews describe the breakfast as basic, lacking options, or experiencing slow replenishment of food, especially during busy periods. Some guests also note that the breakfast area can become crowded. It is frequently mentioned that breakfast is not included in the room rate and is an additional cost, which can be a surprise for some. The hotel's restaurant is generally well-regarded for its food quality and convenience, though some guests note limited operating hours or availability for room service.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, receiving overwhelmingly positive feedback. Guests appreciate its central location, which provides easy access to numerous attractions, restaurants, bars, and shopping areas, often within walking distance. It is also well-situated for public transportation, including proximity to the airport. The surrounding neighborhood is generally described as pleasant and convenient for exploring the city. Parking is available, often through a third-party service located within or adjacent to the hotel. While convenient, guests note that parking incurs an additional fee and that information regarding its cost and access can sometimes be unclear upon arrival.

Staff & Service
The staff and service at the hotel receive mixed but generally positive feedback. Many guests commend the staff for being friendly, helpful, attentive, and cordial, particularly highlighting their willingness to assist with requests and provide information. Specific mentions of efficient check-in and check-out processes are common. However, some guests report instances of slow service, particularly during busy periods, or a perceived lack of empathy from certain staff members. Issues with housekeeping are also mentioned, including missed cleanings or insufficient replenishment of in-room amenities. While many appreciate the overall service, a few guests express disappointment with the level of service, especially considering the hotel's stated standard.

Additional Information
A significant point of concern for many guests is the hotel's ongoing renovation work, which frequently impacts the availability of key facilities like the pool, gym, and sauna. Guests often report not being informed of these closures prior to their arrival, leading to disappointment, especially when these amenities were a primary reason for choosing the hotel. Despite the presence of kitchenettes in many rooms, there is a consistent complaint about the lack of basic cookware and utensils, making them less functional for self-catering. Some guests also note issues with the Wi-Fi being unstable or slow. The hotel is generally pet-friendly, which is a positive for those traveling with animals.