Margaritaville Resort Times Square

The hotel offers a unique Caribbean-inspired escape in the heart of New York City, with its vibrant theme and a standout rooftop pool that provides stunning city views. This distinctive atmosphere, combined with a prime location, makes it an ideal choice for sightseers and tourists looking to explore iconic landmarks. Families will appreciate the convenient access to attractions and comfortable accommodations, while couples can enjoy a lively and memorable getaway. For a more peaceful experience, consider bringing earplugs to mitigate potential street noise, and always factor in extra time for elevator waits during peak hours.

Facilities & Amenities
The hotel boasts a unique Caribbean-themed ambiance throughout its public areas, offering a refreshing contrast to the bustling city. A key highlight is the rooftop pool, frequently praised for its beautiful views and comfortable setting, even being heated for use in cooler months. Guests also consistently mention the impressive rooftop bar, which provides stunning city vistas and a lively atmosphere. The hotel includes a fitness center, though some guests suggest it could benefit from more diverse equipment and improved cleanliness. Complimentary Wi-Fi is available, and guests appreciate the convenience of ice machines and vending machines. The main lobby is uniquely situated on the seventh floor, which some guests find adds to the resort feel, while others note it requires additional elevator travel.

Cleanliness & Room Comfort
Guests consistently commend the cleanliness of the rooms and the overall property, often describing them as new, fresh, and spotless. The beds are frequently highlighted for their exceptional comfort, contributing to a restful night's sleep. Rooms are generally bright and well-maintained, with many offering impressive city views from higher floors. While most guests find the rooms to be adequately sized for a New York City hotel, some describe them as small or snug, particularly when accommodating large luggage. Feedback on noise levels is mixed; some rooms are noted as quiet, while others experience noticeable street noise at night. Standard in-room amenities include a coffee maker, mini-fridge, and a safe. Most bathrooms are modern and clean, though some guests mention issues with shower design, such as a lack of a full door leading to water splashing, or inconsistent water pressure and temperature control.

Dining & Food Quality
The hotel features several on-site restaurants and bars, which contribute to its vibrant atmosphere. Many guests appreciate the convenience of having multiple dining options within the property. Feedback on breakfast is varied; some guests find it good with a perfect selection, while others describe it as overpriced, with slow service and mediocre food quality, noting limited choices or issues with food temperature. The rooftop bar is frequently praised for its drinks and lively ambiance, though some guests find the music too loud for conversation. Most guests find the food at the various venues to be acceptable, though some describe it as bland or inconsistent. Service at the restaurants can be slow, with some guests experiencing long waits for orders, particularly during peak times.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests directly in the heart of Times Square and within easy walking distance of numerous attractions, including Broadway theaters, the Seattle Convention Center, and various shopping and dining options. It is also conveniently located near public transportation, with subway stations just steps away, providing excellent access to other parts of the city and the airport. While the immediate area outside the hotel can be busy and, at times, hectic, the hotel itself is generally considered safe and secure. Parking is available nearby, with some guests mentioning a convenient, though potentially expensive, option directly across the street. The hotel's proximity to major landmarks makes it an ideal base for exploring New York City on foot or via public transit.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the welcoming demeanor of the front door staff and the efficiency of the check-in process. Many reviews commend the housekeeping team for maintaining high standards of cleanliness and providing daily service. While most interactions are positive, some guests report isolated instances of unhelpful or rude staff, particularly at the front desk or in the restaurants, and note that service can be slow at times. The staff's willingness to assist with directions, luggage, and special requests, such as early check-in or late check-out, contributes significantly to a positive guest experience. Overall, the dedication of the team to providing excellent service is a recurring theme.

Additional Information
Guests should be aware that the hotel charges a resort fee per night, which covers amenities like Wi-Fi and pool access. While some guests find this fee to be a good value, others express frustration, stating it was not clearly disclosed at booking or that they did not utilize the included amenities. There are recurring reports of guests being falsely accused of smoking in rooms and subsequently charged significant fines, even by non-smokers, with some attributing this to faulty smoke detectors triggered by hair dryers or steam. The hotel's lobby is located on the 7th floor, which can be inconvenient for some guests. The elevators are frequently mentioned as being slow and prone to long wait times, especially during busy periods, due to high demand from both hotel guests and public access to the rooftop bar.