Hotel Marjaba

The hotel offers a tranquil and relaxing retreat, recently remodeled to provide a beautiful and comfortable stay. Its signature feature is its serene atmosphere combined with unique paddle courts, making it an excellent choice for both active guests and those seeking a peaceful escape. It is particularly well-suited for couples looking for a romantic getaway and families seeking a safe and enjoyable environment with amenities for children. Weekend travelers and event attendees will also find the hotel a convenient and pleasant option. Guests consistently highlight the attentive staff, delicious food, and the overall cleanliness of the property. To ensure a smooth experience, it is advisable to clarify all payment details upon arrival to avoid discrepancies and to be aware of potential noise from nearby establishments, though this usually subsides at a reasonable hour.

Facilities & Amenities
Guests generally appreciate the hotel's well-maintained facilities, which contribute to a relaxing stay. The swimming pool is a popular feature, though some guests noted it could be cleaner and is not heated, making it too cold for comfortable use, especially for children. A standout amenity is the presence of paddle courts, which are highly praised and well-maintained, offering a great recreational option. While Wi-Fi is available, some guests experienced issues with connectivity within their rooms, finding it essential for their needs. The hotel also provides ample parking for guests. However, some facilities, such as the TVs in rooms, have been reported as non-functional or lacking proper controls, and some guests noted a general lack of maintenance in certain areas, including older pool furniture.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed, though many guests describe the rooms as spacious and comfortable, with particularly comfortable beds and good pillows ensuring a restful sleep. However, several guests reported issues upon arrival, including uncleaned bathrooms, dirty sheets, and unemptied trash bins, requiring requests for immediate cleaning. A recurring concern is the lack of hot water in showers, with guests often advised to wait extended periods for it to appear, which is inconvenient. Noise levels from parties or nearby restaurants, especially at night, were also a significant complaint for some, impacting sleep quality. Furthermore, in-room amenities like TVs were frequently reported as non-functional, and basic items such as blankets, coffee for the coffee maker, hangers, and chairs were often missing or not replenished.

Dining & Food Quality
The hotel's restaurant receives high praise for its food quality, with many guests describing the meals as delicious, well-seasoned, and excellent, particularly highlighting dishes like sopes. The breakfast service, however, garners mixed reviews. While some guests found the included breakfast to be good, abundant, and very tasty, others reported issues with slow service, disorganization, and a perceived lack of attention, especially for those with included meals versus those paying on the spot. Some felt the breakfast variety was limited, with basic options and strict portioning. Despite these service concerns, the overall consensus for the restaurant food, outside of breakfast service issues, remains largely positive, making it a culinary highlight for many visitors.

Location & Accessibility
The hotel boasts a highly desirable location, situated within a gated community that contributes to a sense of safety and tranquility, making it an ideal spot for relaxation. Guests appreciate its peaceful setting, which is conducive to a quiet getaway. For those attending events, the hotel's location is often described as perfect due to its proximity to venues. While the immediate surroundings are serene, some guests noted that ride-sharing services like Uber might be sparse, requiring advance booking. The hotel provides convenient parking facilities for guests, adding to its accessibility. Despite its peaceful ambiance, some guests mentioned that music from nearby establishments could occasionally be heard, though it generally subsides at a reasonable hour, maintaining the overall calm.

Staff & Service
The staff at the hotel generally receives high praise for their attentiveness, friendliness, and helpfulness, with many guests highlighting their efficient and personalized service. Guests appreciate the staff's willingness to assist with various requests, contributing to a positive experience. However, feedback regarding specific service areas is mixed. Some guests reported issues with reception staff not always being present or causing confusion regarding payment details upon check-in. Housekeeping service also received criticism for not consistently replenishing in-room amenities like towels, toilet paper, or water bottles without explicit requests. Similarly, restaurant service, particularly during breakfast, was noted by some as slow or disorganized, contrasting with the generally positive feedback on the food itself.

Additional Information
Guests should be aware of several specific hotel policies and recurring issues. Despite being advertised as pet-friendly, the hotel has strict rules preventing pets from accessing common areas, and an additional charge for pets was sometimes applied as if they were an extra person, leading to guest dissatisfaction. There were frequent reports of payment discrepancies, where the amount charged at the hotel differed from the online reservation, causing confusion upon arrival. Several guests noted a general lack of maintenance in certain areas, with some facilities appearing disabled or in need of urgent repair. In-room amenities are also limited; there are no telephones to contact reception, water bottles are not replenished daily, and balconies often lack chairs or tables, limiting their usability.