Marriott Chicago O’Hare

This hotel is highly regarded for its exceptional staff hospitality, which consistently creates a welcoming and memorable experience for guests. Its signature feature is the genuine warmth and helpfulness of the team, making it an ideal choice for business travelers seeking a comfortable and productive stay, layover guests needing convenient airport access, and families looking for a pleasant retreat. Guests frequently highlight the comfortable accommodations and the hotel's convenient location near transportation hubs. To maximize your stay, engage with the front desk for local insights and be prepared for potential variations in room modernity, as some areas are undergoing updates.

Facilities & Amenities
The hotel features a notable indoor/outdoor pool, which many guests find enjoyable, especially due to its heating, allowing for use in various seasons. However, some feedback indicates mixed experiences regarding the pool's temperature, occasional cleanliness, or the removal of previously available hot tubs. A fitness center is available for guests, though some reviews suggest it could benefit from equipment updates. The lobby area is frequently praised for its beautiful and grand atmosphere, occasionally featuring live music. Guests should be aware that elevators can sometimes be slow or small, and ice machines may occasionally be out of order. Wi-Fi availability and cost vary, with some guests reporting charges unless they are loyalty program members.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is somewhat mixed. Most guests find the rooms to be clean and neat, with many praising the comfortable beds and fluffy pillows that ensure a restful sleep. However, some reviews mention issues such as dirty showers, dust buildup, or signs of wear like peeling paint and rusty fixtures in bathrooms. Rooms are generally described as comfortable, though some are noted as being small or outdated. Noise levels can vary; while many find the rooms generally quiet, some report disturbances from thin walls, noisy air conditioning, or hallway sounds. In-room amenities often include a small refrigerator and charging plugs, though some guests experienced issues with their functionality.

Dining & Food Quality
The hotel offers on-site dining options, including a restaurant and a lobby bar. The breakfast receives varied feedback; many guests enjoy the buffet and its variety, with specific praise for dishes like eggs Benedict and egg white frittatas. However, some find breakfast to be expensive and not always included, and there are occasional comments about food quality, such as items being salty or greasy. The bar is generally well-regarded for its atmosphere and drink selection. Room service is available, though there have been instances of confusion regarding delivery policies. Overall, the food quality is often described as surprisingly good for a hotel establishment, with some standout dishes mentioned.

Location & Accessibility
The hotel boasts a highly convenient location due to its close proximity to the airport, making it an excellent choice for travelers with early flights or layovers. A complimentary airport shuttle service runs frequently, providing easy and reliable transportation to and from the terminals, though some guests have experienced minor delays. The hotel's accessibility is further enhanced by its walking distance to a train station (Blue Line), offering direct and easy access to downtown attractions, a nearby grocery store, and a mall. While parking is available on-site, it is noted as being expensive, and some guests have reported issues with the billing process.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their exceptional service and friendly demeanor. Guests frequently highlight the team's helpfulness, attentiveness, and professionalism, noting their willingness to go above and beyond to ensure a pleasant stay. The check-in process is often described as smooth and efficient. Specific praise is given to the front desk team for their welcoming attitude and problem-solving skills, as well as to the restaurant staff for their excellent service. Housekeeping is generally commended for maintaining clean rooms, and shuttle drivers are appreciated for their safe and communicative service. The staff's commitment to guest satisfaction is a recurring theme, contributing significantly to the overall positive experience.

Additional Information
Guests should be aware that Wi-Fi access in rooms may incur an additional charge unless they are members of the hotel's loyalty program. Similarly, parking is available but comes with a significant daily fee, which some guests find to be unexpectedly high. A security deposit is typically required upon check-in, and guests have noted that the refund process for this deposit can sometimes take an extended period. While the hotel generally maintains a high standard, some areas show signs of age, indicating a need for modernization. It is advisable to confirm specific amenities and policies upon booking to ensure they align with individual expectations.