Marriott Park Ridge

Nestled in a serene, park-like setting with a stream and mature trees, this hotel offers a tranquil escape, with its indoor/outdoor pool standing out as a signature feature enjoyed by many. While some guests note the property's dated appearance, many appreciate its comfortable accommodations and the generally attentive service. The hotel is particularly well-suited for families seeking recreational amenities, couples looking for a relaxing getaway, and wedding guests attending events on-site. Business travelers also find it convenient for work trips. To enhance your stay, be aware of the unexpected parking fee and consider requesting a room that has been recently updated or is away from potential noise sources like the pool or event spaces.

Facilities & Amenities
The hotel offers a range of facilities, with the indoor/outdoor pool being a major highlight, especially popular with families and children. While the pool is generally enjoyed, some guests noted issues with the hot tub being overly crowded or occasionally out of service, and some found the pool water to be cold. The fitness center receives high praise, with many guests describing it as recently updated and one of the best hotel gyms they have experienced. However, a significant number of guests express frustration over having to pay for Wi-Fi access, particularly if they are not loyalty program members, deeming it an outdated policy. The concierge lounge is mentioned as having limited hours or selections on weekends, and while vending machines are available, some encountered issues with payment. Newly renovated meeting spaces are well-regarded for hosting events.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed. Many guests commend the clean rooms, spotless conditions, and the exceptional comfort of the beds and linens, ensuring a restful night's sleep. Some rooms offer balconies, which are a nice touch. However, a notable number of reviews highlight concerns such as moist stains on carpets, general dustiness, and mold or mildew in bathrooms, suggesting a need for deeper cleaning and updates. Rooms are sometimes described as small, with limited closet space. Noise is a recurring issue, with complaints about loud HVAC units, construction noise during the day, and hallway noise from other guests, particularly during weekend events. Bathrooms occasionally present issues like unadjustable shower heads or an initial burst of cold water.

Dining & Food Quality
The hotel's dining options receive varied feedback. The breakfast buffet is frequently mentioned, but many guests find it to be overpriced and basic, with limited variety and occasional issues like undercooked bacon or a lack of dairy-free alternatives. Some guests were disappointed that there were no other breakfast options besides the paid buffet. In contrast, Sean O'Casey's Irish Pub within the hotel is generally well-received, with guests praising its food quality, pleasant atmosphere, and attentive staff, making it a popular spot for dinner and relaxation. However, several guests expressed disappointment that room service is not available, and some noted issues with the lobby coffee machine being out of service or coffee being expensive.

Location & Accessibility
The hotel's location is often praised for its serene and park-like setting, featuring beautiful grounds, a stream, and a man-made lake, providing a quiet and relaxing atmosphere away from busy traffic. Despite its secluded feel, it is conveniently situated close to a shopping area that includes a Wegmans and Lifetime Fitness, making it practical for guests needing amenities or local access. It is also well-located for those attending events or visiting nearby attractions like Bear Mountain. A significant point of contention, however, is the parking fee. Many guests are surprised and frustrated by the mandatory charge for parking in the hotel's large outdoor lot, viewing it as an unnecessary "money grab" given the ample space and lack of valet service. Some guests also noted long walks to their rooms due to the hotel's expansive layout.

Staff & Service
The hotel staff generally receives positive feedback, with many guests commending their friendly, helpful, and attentive service. Specific individuals are often highlighted for their professionalism and willingness to assist. However, experiences with check-in and check-out can be inconsistent; some guests report incredibly long check-in processes due to understaffing or unhelpful front desk personnel, while others describe it as quick and efficient. There were instances where guests were incorrectly charged for additional nights after checking out via the app, leading to frustration. Housekeeping is generally responsive to direct requests for items like extra towels, but some guests noted a lack of routine room cleaning or coffee restocking during their stay. Feedback on event staff is mixed, with some praising their responsiveness for weddings, while others encountered communication issues or perceived impoliteness.

Additional Information
The hotel is a popular choice for weddings and events, with many guests finding the setting and newly renovated meeting spaces suitable for such occasions. However, some guests reported unexpected charges for suite upgrades or issues with event coordination. A recurring point of frustration for many guests is the presence of various hidden fees, including a destination fee and charges for internet access if not a loyalty program member, which are often not clearly communicated upfront. Some reviews also highlight a controversial policy of requiring cash-only events for open bars, which guests found questionable. Other notable features include the availability of balconies in some rooms, and the hotel's pet-friendly policy, though finding suitable outdoor areas for pets can be challenging.