Hotel Mas Camarena

This hotel is often chosen for its spacious rooms and its convenient location within a technological park, making it particularly suitable for business travelers and groups. Guests frequently highlight the general cleanliness of the accommodations, though experiences with staff and dining can be quite varied. While some guests praise the attentive service, others report less positive interactions, particularly concerning restaurant staff. The hotel's design and amenities are generally appreciated, offering a comfortable base for those needing to be in the area. For a more enjoyable stay, guests are advised to consider dining options outside the hotel and to confirm public transport schedules if they plan to explore the city without a car.

Facilities & Amenities
The hotel offers a range of facilities, including a pool and a gym, though guest experiences with these vary. The pool, sometimes described as a rooftop feature, is appreciated by some for swimming, but others note it can be dirty, cold, or that rules are not consistently enforced. The gym is available, but some guests found it to be dirty, with limited or broken equipment, and lacking basic amenities like towels or water. Guests also reported issues with vending machines being out of order and room key cards frequently failing, leading to problems with door access and in-room electricity. Despite these issues, the presence of a safe in rooms and functional air conditioning (when working correctly) are generally positive points.

Cleanliness & Room Comfort
While many guests report clean rooms, there are mixed reviews regarding overall comfort and maintenance. Some found the beds comfortable, but a significant number described them as uncomfortable, citing issues like hardness, sunken areas, or visible springs. Thin pillows were also a common complaint. The bathroom door design, often described as transparent or lacking a proper lock, was a source of discomfort for many. Issues with windows not opening or lacking handles were also noted, contributing to rooms feeling too hot due to inconsistent air conditioning. Several guests reported a persistent smell in hallways or rooms, ranging from sulfur to stale odors, and some encountered bugs or leaking bathtubs. Basic in-room amenities like cups, coffee makers, or complimentary water were frequently missing.

Dining & Food Quality
Feedback on dining & food quality is overwhelmingly negative, particularly concerning breakfast. Many guests described the breakfast as "awful" or a "disgrace," citing limited variety, cold food (such as bacon and eggs), and poor quality items like watery coffee, powdered juice, or store-bought yogurts. Some even reported unhygienic conditions, including bugs in food displays. The restaurant food for lunch and dinner also received criticism for being tasteless, having small portions, or lacking options for specific dietary needs like gluten-free options or halal food. The dining service was frequently described as rude, slow, and unhelpful, with staff appearing overwhelmed and unprofessional.

Location & Accessibility
The hotel's location is generally considered convenient for those traveling by car, offering easy highway access and airport proximity. Situated in a technological park, it is well-suited for business travelers attending events or meetings in the area. A bus stop is conveniently located near the entrance, providing some connection to the city. However, guests frequently note that the hotel is far from the city center, making it less ideal for tourism without a vehicle. Public transport options are limited and infrequent, especially on weekends, necessitating a car for most excursions. While parking is available, some guests found it expensive or challenging due to small spaces.

Staff & Service
Guest experiences with staff & service are quite varied. Many guests praised the friendly staff and their helpful demeanor, particularly at reception, noting their professionalism and willingness to assist with inquiries. Some highlighted quick check-in processes and generally attentive service. However, a significant number of reviews reported instances of rude staff, particularly within the dining areas, describing them as unhelpful, unprofessional, or lacking empathy. Issues such as incorrect room cards, unaddressed booking discrepancies, or poor handling of guest complaints also contributed to negative perceptions of customer service for some visitors.

Additional Information
The hotel operates with a room key system that controls electricity, though some guests appreciated that power outlets remained active even when the key was removed, allowing devices to charge. The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals, though some found it challenging to locate suitable outdoor areas nearby. There were recurring issues with group management, particularly concerning noise levels from large student groups, which negatively impacted the experience of other guests in common areas like the restaurant.