Hotel Melilla Puerto, Affiliated by Meliá

This hotel is widely regarded as the premier accommodation in its city, a reputation largely built on its excellent location near the port, beaches, and city center. Its strategic position makes it an ideal choice for both business travelers seeking convenience and sightseers eager to explore the area's attractions. Guests frequently highlight the friendly and professional staff, the comfortable and spacious rooms, and the varied breakfast as key elements of a positive stay. While the hotel generally maintains high standards of cleanliness, some guests have noted minor maintenance issues in older rooms. To ensure a more tranquil experience, it is advisable to request a room away from the elevators or lower floors, as external noise from nearby venues can occasionally be a concern.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort, though some aspects receive mixed feedback. While free Wi-Fi is available, some guests reported it to be unreliable or defective, impacting their ability to stay connected. A fitness center is present, but several reviews indicate that many of its machines are not functional, limiting workout options. The hotel also features a bar and cafeteria, which are generally appreciated for their service and offerings, though some guests found the bar's opening hours to be too restrictive. Overall, while the common areas are often described as clean and well-maintained, the functionality of certain amenities could be improved to meet guest expectations fully.

Cleanliness & Room Comfort
Guests frequently commend the spacious rooms and comfortable beds, often noting the quality linens that contribute to a restful sleep. Many rooms are described as clean, with some guests specifically praising the thoroughness of the cleaning staff. However, feedback on cleanliness and room condition is mixed. Some guests reported issues such as dust, unclean floors, hairs in the bathroom, or a damp smell. There are also mentions of small bugs in bathrooms and general signs of aging furniture or wear and tear, with some bathrooms having damaged flooring or loose fixtures. Noise can be a concern, with reports of thin walls allowing sound from neighboring rooms or street noise filtering through windows, impacting privacy and sleep quality for some.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, with many guests describing it as varied, complete, and excellent, offering a wide selection of hot and cold food options. However, some guests expressed disappointment with the quality of the fruit juices, suggesting they were made from powder rather than fresh. The hotel’s restaurant and cafeteria also garner positive comments for their food quality and service, with specific dishes like tapas being highlighted. While the restaurant is generally well-regarded, a few guests found the menu to be limited or the pricing to be high compared to local alternatives, and some experienced inconsistencies in the dining experience, particularly when the hotel was busy.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of numerous key attractions. It is conveniently situated near the port, beaches, the city center, and Melilla la Vieja (the old town), making it an ideal base for exploration. Guests appreciate the ease of access to shopping, dining, and entertainment options. While parking is available, including free exterior options, some guests noted that the hotel's immediate surroundings can be subject to noise from nearby venues, such as discos or events, particularly at night. Despite this, the overall consensus is that the hotel's prime location greatly enhances the guest experience, offering unparalleled convenience for navigating the city.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the attentive service provided by reception, restaurant, and cleaning teams, noting their willingness to assist with requests and ensure a pleasant stay. The quick check-in process is frequently mentioned as a positive aspect. However, some guests reported isolated incidents of less satisfactory interactions, including perceived uncooperativeness from certain reception staff, or instances where cleaning staff were noisy or did not fully restock amenities. Despite these occasional issues, the overwhelming majority of reviews commend the staff's dedication to providing excellent service, making guests feel welcome and well-cared for.

Additional Information
Guests should be aware that the hotel does not feature a swimming pool, which some travelers found surprising for a property of its category, especially given its proximity to the beach. Another recurring point of feedback concerns the loud music from wedding celebrations or events held at the hotel, which can be disruptive to guests trying to sleep, particularly those on lower floors. Furthermore, the hotel does not provide complimentary bottled water in rooms, and the tap water is not potable, meaning guests must purchase water from the minibar or elsewhere. Some rooms also lack basic amenities such as toothbrushes, bath brushes, or sufficient hangers, and some guests reported issues with air conditioning not effectively cooling rooms.