Mercure Bordeaux Aeroport

This hotel is a popular choice for travelers due to its excellent proximity to the airport and the convenience of a complimentary shuttle service, making it an ideal option for transit passengers and those with early flights. Its secure and spacious parking facilities are a significant draw, particularly for families or business travelers who need to leave their vehicles for extended periods. While generally quiet despite its airport location, some guests note that internal noise can be an issue. The hotel aims to provide a comfortable stay with a focus on accessibility and practical amenities. To enhance your experience, it is advisable to confirm room amenities upon booking, especially regarding air conditioning functionality, and to be aware of the shuttle's operating hours.

Facilities & Amenities
The hotel offers a large parking lot that is easily accessible and often secure, providing a convenient option for guests traveling by car. A free shuttle service to the airport is a highly valued amenity, though some guests have experienced issues with its reliability or communication regarding pick-up times. For recreation, there is an outdoor swimming pool and a pleasant terrace area, which are appreciated for relaxation, although the pool water can be cold and maintenance has been noted as inconsistent by some. A fitness center is available for guests wishing to exercise. The lobby and bar areas are generally described as pleasant and well-decorated, offering a comfortable space for guests to unwind.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many rooms are described as spacious and comfortable, with some featuring unique themed decor. However, a significant number of reviews highlight that rooms can appear dated or worn, with some areas showing signs of mold or grimy grout in the bathroom. The beds are generally found to be comfortable, though some guests have reported issues with two single beds being pushed together or poor mattress quality. A recurring concern is the air conditioning, which many guests found to be ineffective or impossible to regulate, leading to overheated rooms, particularly during warmer periods. Noise from internal sources like elevators or corridors can also disturb some guests.

Dining & Food Quality
The hotel's breakfast buffet receives widespread praise for its excellent variety and quality, featuring fresh produce, a good selection of hot and cold items, and Nespresso coffee. It is often highlighted as a strong point of the stay. The restaurant for dinner, however, garners more mixed reviews; while some guests find the food satisfactory and of good quality, others note a limited menu choice, particularly for extended stays, and describe dishes as sometimes tasteless or overcooked. Service in the restaurant can also be inconsistent. The bar is generally considered pleasant, offering a good atmosphere and cocktails, though some guests have found drinks to be overpriced or service to be slow.

Location & Accessibility
The hotel's central location near the airport is its most significant advantage, making it exceptionally convenient for air travel. It is often described as being just minutes away, with many guests opting for a short 10 to 15-minute walk to the airport terminals. Beyond the airport, the hotel offers easy access to the tram, with a stop conveniently located nearby, allowing guests to reach the city center within approximately 35 minutes. This dual accessibility to both the airport and urban areas makes it a practical base for various types of travelers. The hotel's large and easily accessible parking facilities further enhance its appeal for those traveling by car.

Staff & Service
Guest experiences with the staff and service are varied. Many reviews commend the staff for being friendly, professional, helpful, and attentive, particularly highlighting efficient check-in processes and accommodating requests. The shuttle service to the airport is frequently praised for its convenience and efficiency. However, a notable number of guests have reported negative interactions, describing some staff as unhelpful, unsmiling, or even rude, particularly at the reception or in the restaurant. Issues with housekeeping not being thorough or disturbing guests during late check-out have also been mentioned. Some guests have also expressed frustration over billing discrepancies or inflexible hotel policies regarding complimentary items.

Additional Information
Guests should be aware that some rooms may lack standard amenities such as a mini-bar or complimentary bottled water, and in some cases, a coffee maker or milk for hot beverages. A recurring point of contention is the hotel's policy regarding air conditioning control, which many guests found to be non-functional or centrally controlled, leading to uncomfortable room temperatures. The hotel offers a convenient "Park & Fly" package, allowing guests to leave their vehicles securely during their trip. While the hotel generally boasts good soundproofing from external airport noise, internal noise from corridors or adjacent rooms can sometimes be an issue.