Mercure Krakow Stare Miasto

This hotel offers a truly memorable stay, distinguished by its elegant design that subtly weaves in references to Krakow's royal history, and its unbeatable central location. Guests consistently praise the spotless cleanliness throughout the property, the comfortable accommodations, and the exceptionally friendly and professional staff. It is an ideal choice for sightseers and couples looking to explore the city's main attractions with ease, as well as business travelers appreciating its proximity to transport hubs. Families will also find the comfortable rooms and convenient access to the city beneficial. For a quieter experience, guests recommend requesting a room facing the hotel's backyard, and be sure to enjoy the thoughtful welcome and farewell treats provided by the hotel.

Facilities & Amenities
The hotel features a modern design that blends history with contemporary comfort, creating a welcoming atmosphere. The cozy lobby and bar area provide pleasant spaces for relaxation or socializing. Guests consistently report stable Wi-Fi throughout the property, ensuring connectivity. For those looking to maintain their fitness routine, there is a well-equipped fitness center accessible at all times. While the hotel does not have a swimming pool, its other amenities contribute to a comfortable stay. A notable feature is the distinct perfumed scent in common areas, which many guests find appealing and unique, though some have found it to be quite strong.

Cleanliness & Room Comfort
Guests consistently commend the spotless rooms and overall cleanliness of the hotel. The comfortable beds and quality linens are frequently highlighted, contributing to a restful night's sleep. Rooms are generally described as modern and well-equipped, featuring amenities such as a mini-fridge, coffee maker, iron, and safe. Most rooms offer effective sound insulation, particularly those facing the quiet backyard. However, some guests in rooms facing the street have noted occasional street noise. A design element in some rooms is a frosted glass wall for the bathroom, which can illuminate the entire room when the light is on at night.

Dining & Food Quality
The breakfast buffet receives high praise for its wide variety and quality. Guests appreciate the selection of fresh products, including local delicacies, and the option for made-to-order dishes at the omelette station. The coffee is also frequently mentioned as being very good. While many find the breakfast to be excellent and a great start to the day, some guests have noted that it can be quite expensive if not included in the room rate. The hotel's restaurant and bar also offer a selection of dishes and drinks, with many guests finding the food to be delicious and the atmosphere pleasant.

Location & Accessibility
The hotel boasts an exceptional central location, making it incredibly convenient for exploring the city. It is situated directly opposite the main train station and a large shopping mall, providing easy access to transport and retail options. The Old Town and Main Square are just a short 5 to 15-minute walk away, allowing guests to easily reach key attractions. Public transportation options, including tram and bus stops, are readily available right outside the hotel, as is a taxi stand. Parking is available on-site, though some guests have found the cost to be on the higher side.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight their attentive service and willingness to go the extra mile to ensure a pleasant stay. The quick check-in process and efficient luggage storage are often mentioned as positive aspects. Many guests appreciate the thoughtful personal touches, such as welcome chocolates upon arrival and farewell bagels or pretzels upon departure, which add to the welcoming atmosphere. The staff's dedication to guest satisfaction is a recurring theme in reviews.

Additional Information
Guests should be aware of the hotel's deposit policy, which requires a sum to be blocked on a credit card upon check-in, typically for potential minibar use or incidentals. While this amount is usually released promptly after departure, some guests have expressed surprise or concern about it. The hotel is known for a distinctive, often strong, perfumed scent in its common areas, which contributes to its unique ambiance but may be overpowering for some. While the hotel strives to accommodate guest requests, some returning guests have noted that requests for specific room configurations, such as connecting rooms, are not always guaranteed, even when made well in advance.