Hotel Mercure Lisbon, Portugal - www.trivago.com

Hotel Mercure Lisbon (Lisbon, Portugal)

Hotel Mercure Lisbon (Lisbon, Portugal)

About Mercure Lisbon

The Mercure Lisboa offers modern, family friendly accommodations in Sete Rios, a five-minute walk from the Gulbenkian Museum and Lisbon Zoo. The recently refurbished Standard Rooms include complimentary Wi-Fi and flat screen televisions with cable and satellite channels. The Privilege Rooms additionally feature an espresso coffee machine, bathrobes, and minibar.  With double-glazed windows and air-conditioning throughout, the Mercure Lisboa shelters guests from the summer heat. Swimmers may enjoy the sunshine and panoramic views over the Águas Livres Aqueduct from the heated rooftop pool, which is covered with a glass ceiling. The Malhoa restaurant on site offers regional and international cuisine. A fine selection of renowned Portuguese wines and local spirits are available in the lobby bar. The Castle of Sao Jorge and Rossio Square are easily accessible via the nearby Jardim do Zoológico metro station.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym

Location

Avenida José Malhoa, 23, 1099-051, Lisbon, Portugal

Rating overview

8.1
trivago Rating Index based on 1585  reviews from:
  • Location
    Fair  7.4 / 10
  • Rooms
    Very good  8.3 / 10
  • Service
    Very good  8.1 / 10

Positive Reviews

positive:

Clean, spacious rooms with a view.

Most guests find the rooms to be sparkling clean, with plenty of space. Several guests enjoyed a view of the aqueducts. The beds are generally described as very comfortable, and guests in the Privilege Rooms appreciate their extra touches, such as espresso machine and bathrobes, which are particularly useful for a trip up to the rooftop pool. The pool is a good size, with plenty of fresh towels always available and a stunning view from the deck.

positive:

Friendly, knowledgeable staff.

Most guests give the front desk, housekeeping, and wait staff rave reviews for their professional customer service, often commenting on their smiling faces and readily shared knowledge of the local area. Compliments are also due to the chef; guests rave about the hot breakfast buffet, and particularly appreciate the miniature pastel de natas, or custard tarts. The wait staff also get high marks for friendly, attentive service.

positive:

Well connected location...

The Mercure Lisboa is outside the city centre, but well connected by public transportation. The historical city centre is just one stop away on the city tour bus. Jardim Zoologico is a five minute walk, and the metro takes guests to the old town in about 20 minutes. Taxis are an affordable option as well.


Negative Reviews

negative:

Beware the minibar...

Several guests were irritated that they could not use the mini fridges to store their own drinks, as they are equipped with sensors for tracking the pricey, pre-stocked items; even moving them to the side could result in extra charges.

negative:

Technical difficulties.

A few guests found the complimentary Wi-Fi too slow or unnecessarily complicated to access.

negative:

Housekeeping matters...

Though most guests find their rooms to be very clean, a few were disappointed in the condition of the floors or bathrooms. Others were disappointed in the dinner buffet.


All amenities

Hotel facilities
  1. Café
  2. Entrance Hall/lobby
  3. Express check-in
  4. Elevator
Wellness / Spa
  1. Massage
Accessibility
  1. Wheelchair accessible
  2. Accessible bathroom
  3. Accessible parking
Room facilities
  1. Balcony (upon inquiry)
  2. Bathtub (upon inquiry)
  3. Openable windows
  4. Television
Sports facilities
  1. Boat rental
Theme / Type
  1. Convention hotel

Arrival / Departure

  1. Check in: 14:00
  2. Check out: 12:00

Contact

Avenida José Malhoa, 23 , 1099-051 , Lisbon , Portugal
Telephone: +351 217208000 | Fax: +351 217208089 | 

Cleanliness policies

  • New safety protocols
  • Safe distance
  • Doctor on site

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