Mercure Ribeirão Preto

The hotel's prime location stands out as its most significant feature, placing guests conveniently close to a variety of restaurants, bars, and a pleasant municipal park, making it an excellent base for sightseers and business travelers alike. While many guests appreciate the generally spacious rooms and comfortable beds, a recurring theme highlights significant concerns regarding the hotel's overall maintenance and cleanliness, suggesting it often falls short of expected standards. The staff receives mixed reviews, with some praising their attentiveness and professionalism, while others report issues with service quality and responsiveness. Similarly, the breakfast experience garners varied feedback, often cited as a point needing considerable improvement. For couples and families seeking a well-located stay, it's advisable to confirm room condition upon arrival and manage expectations regarding certain amenities and the breakfast service.

Facilities & Amenities
The hotel offers a fitness center that some guests find well-equipped, though others note its age and need for updates. The swimming pool on the rooftop is frequently described as small, uninviting, and often unheated, with several guests reporting it to be dirty or under maintenance, leading to disappointment. Connectivity is generally reliable with Wi-Fi available, but in-room entertainment is limited as televisions are often not smart and offer few channels, with some reported as defective. Guests also mention issues with elevators being slow or out of service, causing delays. The minibar in rooms is often found to be sparsely stocked or even occupied by previous guests' items. While electric kettles are provided, some reviews indicate they are not always clean, and the air conditioning can be noisy, ineffective, or emit unpleasant odors, with reports of it being too cold in the dining area.

Cleanliness & Room Comfort
While some guests report their rooms to be clean and well-maintained, a significant number express strong dissatisfaction with the cleanliness standards, citing issues such as dirty floors, dust accumulation, and even hair in beds. The overall room condition is a frequent concern, with many reviews highlighting a clear lack of maintenance, including peeling wallpaper, damaged doors, and loose toilets. Bathrooms are particularly problematic, often described as dirty, having mold in grout, leaking showers that flood the floor, and emitting a sewer smell due to poor ventilation. Guests also note a lack of basic amenities like hand towels or sufficient toiletries, and some report broken hairdryers. Despite these issues, many find the beds comfortable and appreciate the good shower pressure, though noise from internal pipes or occasional fire alarms can disrupt the peace.

Dining & Food Quality
The breakfast experience at the hotel receives highly mixed, often negative, feedback. Most guests report that the breakfast area becomes extremely crowded, leading to long waits for tables and significant delays in food replenishment. Common complaints include cold food, stale bread, and a general lack of variety, with some guests specifically noting the absence of vegan options and a limited selection of fruits and pastries. Despite some positive comments about the overall taste and the availability of items like bacon and sausage, many find the quality to be below expectations for a hotel of this category. Additionally, the restaurant and room service are frequently criticized; some guests report the restaurant being closed, orders never arriving, or incorrect items being delivered, further impacting the overall dining experience.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy reach of numerous restaurants, bars, and a pleasant municipal park, making it highly convenient for exploring the city. Its proximity to shopping centers and major avenues also ensures easy access for both local and out-of-town travelers. However, the parking situation is a significant point of contention for many. Guests frequently report that parking is expensive and often involves a valet service that can be slow, disorganized, and staffed by unhelpful attendants, leading to long waits for vehicles. Furthermore, the parking fee is typically not included in the room rate, which surprises some guests. The shared parking facility with an adjacent hotel also contributes to congestion and delays, particularly during peak times.

Staff & Service
Feedback on the staff and service is notably polarized. While some guests commend the team for their attentiveness, professionalism, and friendly demeanor, particularly at the front desk and during check-out, a substantial number report highly negative experiences. Many describe the staff as cold, indifferent, unresponsive, and even rude, particularly when addressing issues or requests. The check-in process is frequently criticized for being slow and disorganized, with some guests having to re-do online check-ins or wait extended periods. Housekeeping is also a recurring concern, with reports of rooms not being cleaned, items not being replenished, or staff entering rooms without proper notice. Overall, while individual positive interactions occur, the hotel's service consistency and problem-solving capabilities are often perceived as lacking, leading to frustration among guests.

Additional Information
Guests frequently note that the hotel often falls short of the expected Mercure brand standard, leading to disappointment for those familiar with the chain's usual quality. The hotel operates a pet-friendly policy, though guests with pets should be aware that a pet fee applies and a vaccine card for the animal is required upon check-in. Additionally, guests should anticipate extra charges for services such as early check-in and late check-out, which are not always clearly communicated upfront. A significant number of reviews highlight issues with corporate bookings and reimbursement processes, indicating potential administrative inefficiencies. Some loyal members of the rewards program also express frustration that their benefits, such as welcome drinks or room upgrades, are not consistently honored, further contributing to a perception of a diminished experience compared to other properties within the same brand.