Mercure Tirana

This hotel offers a new, modern, and very clean environment, making it a standout choice for travelers. Its signature feature is its contemporary design and the promise of a rooftop pool and bar, providing a relaxing escape. Guests consistently highlight the exceptional staff and service, who are praised for their friendliness and helpfulness. The hotel is particularly well-suited for business travelers due to its modern facilities and proximity to the airport and bus terminals, and for couples or value-conscious travelers seeking comfortable, well-maintained accommodations. For those with a car, the free underground parking is a significant advantage. To maximize your stay, consider requesting a room away from the main road if you are sensitive to noise, and be aware that the rooftop pool may be seasonally closed.

Facilities & Amenities
The hotel boasts a range of modern facilities designed for guest comfort and convenience. A notable feature is the rooftop pool and accompanying bar, which many guests find appealing for its pleasant atmosphere and city views, though it is frequently noted to be closed outside the summer season, leading to some disappointment. For fitness enthusiasts, a 24-hour gym is available and well-equipped. The hotel provides ample parking, including a secure underground garage and outdoor options, which is highly appreciated by guests with vehicles. While not explicitly detailed in every review, the presence of a bar within the hotel offers a convenient spot for drinks. Additionally, a shopping center is located just a short walk away, providing easy access to various shops and amenities.

Cleanliness & Room Comfort
Guests consistently praise the hotel's exceptional cleanliness and the overall comfort of its rooms. The accommodations are described as new, modern, and spacious, often featuring a stylish design. The beds are frequently highlighted as being super comfortable with quality linens, ensuring a restful night's sleep. Rooms are well-equipped with amenities such as a coffee machine, refrigerator, and a selection of toiletries, including slippers and razors, with bottled water replenished daily. The bathrooms are noted for being spacious and featuring great showers, often walk-in. While many rooms are well-insulated, some guests report noise from the nearby motorway, particularly in rooms facing the road, though others find the soundproofing effective. Some feedback also mentions issues with AC control and the size of the pillows.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives widespread acclaim. Most guests describe the breakfast as excellent and varied, offering a good selection of both continental and local options, including vegetarian choices. The quality of the products is often highlighted, and the staff overseeing breakfast are frequently praised for their enthusiasm and helpfulness. While some guests feel the breakfast might be slightly overpriced if not included in the booking, or note a limited savory selection, the overall sentiment is highly positive. The hotel's restaurant also garners praise for its delicious food and good quality evening meals, with some finding it reasonably priced for the standard. Room service is available, typically until 10 PM.

Location & Accessibility
The hotel's location offers a mix of advantages and disadvantages depending on guest priorities. It is conveniently situated between the airport and the city center, making it a practical choice for arrivals and departures. Its proximity to the main bus station is a significant benefit for those traveling by public transport to other parts of the country or into the city center, with regular bus services available. However, the hotel is located next to a busy motorway, which can contribute to noise levels and makes walking to the city center impractical. Most guests find that taxis are necessary for reaching the city center, typically a 10-15 minute drive, though some note the cost can add up. The availability of free underground parking is a major plus for guests with their own vehicles.

Staff & Service
The staff and service at this hotel consistently receive overwhelmingly positive feedback, standing out as one of its strongest assets. Guests frequently describe the team as incredibly kind, helpful, and attentive, going above and beyond to ensure a pleasant stay. The check-in process is often noted as smooth and efficient. Staff members are praised for their professionalism and willingness to assist with a wide range of requests, from arranging taxis and providing directions for public transport to offering room upgrades and holding luggage. Many reviews highlight specific instances of staff making guests feel welcome and at home, contributing significantly to a positive overall experience. Their commitment to excellent service is a recurring theme, with guests often expressing a desire to return.

Additional Information
Several important details enhance the guest experience, though they don't fit neatly into other categories. A recurring point of feedback is the seasonal closure of the rooftop pool, which, while a popular feature, is often unavailable outside the summer months, leading to disappointment for some guests. The hotel is noted for being newly built and very modern, which contributes to its fresh and clean ambiance. Guests appreciate that the hotel accepts cards, a convenience not always common in the region. Some specific room-related issues occasionally arise, such as smart TV functionality or the design of connecting rooms which may impact noise insulation. Additionally, guests should be aware that bottled water is typically provided once daily, with additional bottles potentially incurring a charge.