Metropolitan at The 9, Autograph Collection

The hotel offers a distinctive urban experience, with its signature feature being the transformation of a historic bank building into a modern hospitality space, notably highlighted by The Vault bar. This unique setting, along with a vibrant rooftop bar, makes it memorable for couples seeking a romantic getaway and event attendees looking for a stylish venue. Its central location also appeals to sightseers and business travelers who appreciate proximity to downtown attractions and venues. Guests frequently commend the hotel's overall aesthetic and the generally friendly demeanor of its staff. However, some express disappointment with the hotel's upkeep, noting signs of wear and inconsistent cleanliness. To ensure a smoother stay, guests are advised to confirm room amenities upon arrival and be aware of potential issues with valet parking, which has been a recurring concern.

Facilities & Amenities
The hotel provides a range of facilities, though some aspects receive mixed feedback. Most guests highly praise the gym, describing it as well-equipped, full-scale, and superior to many other hotel fitness centers. The various bars within the hotel, including the unique Vault and the lively rooftop bar, are consistently highlighted for their atmosphere and drink selections. However, a common point of contention is the absence of a swimming pool. Many rooms lack a coffee maker, with guests noting that coffee is often for-sale rather than complimentary. Similarly, mini-fridges are frequently stocked with paid items, leaving no space for personal use, and microwaves are not standard in rooms, though they can be requested. Some guests have also reported issues with noisy HVAC systems and outdated TVs that are slow or freeze.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably varied. While many guests describe their rooms as spotless, immaculate, and well-maintained, a significant number report issues such as dusty surfaces, stained sheets, hair in the bathrooms, and general signs of being unkept. The overall room condition is sometimes described as tired, with worn fixtures and torn curtains. Bed and pillow comfort also receives mixed reviews; some guests find the beds exceptionally comfortable, ensuring a restful sleep, while others report them as lumpy, worn, or too firm. The bathroom design, often featuring an open-concept glass shower in the middle of the room, is considered unique by some but lacks privacy for others. Noise levels from street noise or the HVAC system are occasionally mentioned as disruptive.

Dining & Food Quality
The hotel offers several dining and bar options that generally receive positive remarks. The Centro Restaurant is frequently commended for its tasty food and excellent service, making it a popular choice for guests. Breakfast at the hotel garners mixed feedback; while many find it good, some note a limited menu, occasional slow service, or issues with item availability. Room service is described as efficient and well-prepared, though some guests have experienced delays or incorrect orders. The hotel's various bars, including The Vault, Ledger, and the rooftop bar (Eden), are a major highlight, praised for their vibrant atmosphere, diverse drink selections, and attentive bartenders. These venues contribute significantly to the overall guest experience, offering distinct ambiances for different preferences.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of numerous downtown attractions, including major sports stadiums and entertainment venues like Playhouse Square and the Rock and Roll Hall of Fame. This makes it highly convenient for those attending games, concerts, or exploring the city's cultural sites. However, parking is a major point of concern for many guests. The hotel primarily offers valet parking, which is consistently described as expensive, with daily rates often exceeding expectations, and frequently slow, leading to street congestion and frustrating delays. A more critical issue reported by multiple guests is the alarming frequency of car break-ins and theft occurring in the valet lot, with guests expressing frustration over the hotel and valet company's perceived lack of responsibility or compensation for damages, strongly advising against using this service.

Staff & Service
The hotel's staff and service generally receive high praise, with many guests highlighting the team's friendliness, helpfulness, and accommodating nature. Team members are frequently commended for their warm welcome, efficiency during check-in, and willingness to go above and beyond to assist guests. Specific positive interactions are commonly reported, contributing to a welcoming atmosphere. However, feedback on housekeeping service is mixed; while some guests find it excellent, others report rooms not being serviced adequately or at all, and some instances of staff being perceived as rude or unhelpful. Similarly, while many appreciate the valet staff, there are recurring complaints about rudeness and inefficiency, particularly concerning the car break-in incidents. Some guests also note issues with follow-up on complaints or inconsistent service.

Additional Information
The hotel is notably pet-friendly, with many guests appreciating the warm welcome extended to their furry companions, often including treats and toys upon arrival. However, some pet owners note challenges in finding suitable outdoor areas nearby. A recurring issue for guests involves honor bar charges, with several reports of being incorrectly billed for items not consumed, leading to frustrating disputes and difficulties in obtaining refunds. While the hotel aims for a luxurious experience, some guests feel that certain rewards program benefits are not consistently recognized or honored. Additionally, the hotel's overall condition is a point of discussion, with some reviews mentioning signs of age, wear, and a need for refresh in certain areas, despite its unique design.