Metropolitan Inn

This hotel is primarily noted for its central location, offering convenient access to downtown attractions and public transportation, making it a practical choice for budget travelers, sightseers, and business travelers attending events at the nearby convention center. While many guests appreciate the comfortable beds and the general cleanliness of the rooms, the property's age and overall condition are frequently highlighted, with many areas appearing dated or in need of significant renovation. A recurring point of contention is the unadvertised cash deposit policy, which often causes frustration upon arrival. To ensure a smoother experience, guests should manage their expectations regarding the hotel's older appearance and be prepared for the required deposit.

Facilities & Amenities
The hotel provides essential in-room amenities such as a microwave and refrigerator, which guests find convenient for their stays. While Wi-Fi is available, some guests report it can be slow for streaming, though generally sufficient for basic needs. The elevator is frequently described as old, sketchy, or in need of maintenance, leading some guests to prefer using the stairs. Parking is available and free, which is a significant advantage in the downtown area, though it is exposed to the elements. A notable point of disappointment for many is the pool, which is consistently reported as being closed, empty, or out of use for an extended period. Additionally, some rooms are noted for a lack of sufficient or conveniently located outlets, particularly near the beds, requiring guests to unplug other appliances.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and well-maintained by the housekeeping staff, often describing them as spotless upon arrival. The beds are frequently praised for their comfort, with many guests highlighting them as a positive aspect of their stay, though a few found them to be hard or lumpy. However, the overall room condition receives mixed feedback, with numerous mentions of the property being old and dated. Common complaints include peeling wallpaper or paint, holes in walls, torn curtains or blinds, and poor lighting. Bathrooms are particularly noted for their age, with issues like broken fixtures, dirty appearances, or peeling paint in the shower areas. Noise levels are varied, with some guests experiencing quiet stays while others report hearing noise from outside or neighboring rooms.

Dining & Food Quality
A consistent point of feedback from guests is the complete absence of breakfast service. Despite some third-party booking sites potentially advertising it, guests repeatedly confirm that the hotel does not offer any breakfast options. Signs at the lobby often attribute this to past health crises, which guests find to be an outdated and unsatisfactory explanation. This lack of a basic amenity is a significant disappointment for many, as it necessitates finding external dining options, adding an unexpected cost and inconvenience to their stay. No other dining facilities or room service are mentioned in guest reviews.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, making it highly convenient for guests. It is situated in downtown Salt Lake City, offering easy and walkable access to numerous attractions, including the Salt Palace and the convention center. Guests appreciate its proximity to various restaurants and shopping areas. The hotel is also well-connected to public transport, with the TRAX station being a short walk away, providing convenient access to the airport and other parts of the city. While the immediate surrounding area is sometimes described as run-down, the hotel's position allows for excellent exploration of the city on foot or via public transit, making it ideal for those prioritizing accessibility.

Staff & Service
Feedback regarding the staff and service is notably mixed. Many guests describe the staff as friendly, helpful, attentive service, and competent, contributing positively to their stay. The check-in and check-out processes are often reported as smooth and efficient. However, a significant number of reviews highlight negative interactions, describing staff as rude, unprofessional, or difficult to understand due to language barriers, leading to frustration. Issues often arise during check-in due to the unadvertised cash deposit policy, and during check-out when rooms are inspected before deposit refunds, causing delays and disputes for some guests. Despite these inconsistencies, housekeeping generally receives praise for maintaining room cleanliness and providing fresh towels.

Additional Information
A critical piece of information for prospective guests is the mandatory $100 cash deposit required at check-in, which is often not disclosed during booking. This policy frequently leads to unexpected ATM fees and considerable frustration upon arrival. The refund process for this deposit can also be problematic, with guests reporting delays or disputes over perceived room damages. The hotel enforces a strict visitor policy, requiring any guests to leave by 8 PM, with potential forfeiture of the deposit for non-compliance, which can be inconvenient for those expecting visitors. Some guests also experienced issues with the hotel's laundry facilities and frequent problems with hot water issues, low water pressure, or slow drains in the bathrooms.