Hotel Mi Solar

This hotel is widely praised for its charming colonial style and historic ambiance, often described as a beautiful old manor house adorned with authentic Mexican art and crafts. Its signature feature is its ability to transport guests to a tranquil, traditional setting, making it an ideal retreat for couples seeking a romantic getaway and sightseers eager to explore the city's heart. Families and business travelers also find it suitable due to its central location and comfortable accommodations. Guests consistently highlight the hotel's cleanliness, the comfort of its beds, and the attentive service from the staff. To enhance your stay, consider requesting a room in the main historic building for the full experience, and be aware that some rooms may have smaller televisions.

Facilities & Amenities
Guests have mixed feedback regarding the hotel's facilities. While the Wi-Fi connection is generally available, some guests reported it being slow or spotty, impacting their ability to work or stream. The hotel offers a gym, though several reviews indicate it is unusable or poorly maintained. Rooms are typically equipped with a coffee maker, microwave, and personal safe, adding convenience. However, some guests noted the absence of an iron or a functional one, and a lack of sufficient electrical outlets. The hotel does not have an elevator, which can be a challenge for guests staying on upper floors.

Cleanliness & Room Comfort
Most guests consistently praise the hotel's cleanliness, describing rooms and common areas as very well-maintained and spotless. The beds are frequently highlighted as exceptionally comfortable, ensuring a restful night's sleep. While many rooms are noted for being quiet and tranquil, providing a good environment for rest, some guests experienced noise from hallways, street activity, or nearby restaurant/bar areas. Room sizes vary, with some being spacious and others described as small. However, a notable number of guests reported significant issues, including hair in beds and bathrooms, a persistent humidity smell, mold on walls, lifting floorboards posing a fall risk, and even the presence of cockroaches in bathrooms. Some bathrooms were also found to be small or have an unpleasant odor.

Dining & Food Quality
The hotel features a restaurant and bar, often located across the street from the main building, which receive positive feedback for their offerings. Guests frequently commend the breakfast, often included, for its excellent selection of delicious traditional Mexican food and good quality coffee. The food quality in general is well-regarded, with many appreciating the good seasoning and reasonable prices. The bar is described as a nice, cozy spot for drinks. However, some guests noted that the restaurant opens late, and the variety for lunch and dinner might be limited to mostly snacks. Rooms located near the restaurant or bar may experience noise from patrons.

Location & Accessibility
The hotel boasts an excellent central location, placing guests just steps away from the main plaza, the national park, local markets, and various shopping and dining options. This makes it incredibly convenient for exploring the city on foot. Parking is available and is a significant advantage, often described as private and secure. However, guests should be aware that the parking area can be small, sometimes requiring vehicles to be parked off-site or in a separate lot not directly connected to the hotel, which can be inconvenient for some.

Staff & Service
The staff generally receives high praise for being friendly, courteous, helpful, and attentive, contributing significantly to a positive guest experience. Many guests highlighted the excellent attention and accommodating nature of the team. The check-in process is often described as quick and efficient. However, some guests reported issues with reception staff being indifferent, lacking empathy, or causing delays during check-in due to reservation or payment discrepancies. There were also instances where luggage assistance was not proactively offered, and some guests noted that housekeeping staff could be noisy in the mornings, disturbing their rest.

Additional Information
Guests should be aware that the hotel comprises two distinct sections: a beautiful historic colonial building and a more modern annex across the street. Some guests found the annex to lack the charm of the main building. A critical concern raised by several guests involves unexpected steps inside some rooms, particularly at the entrance, which were not clearly marked or warned about by reception, leading to dangerous falls, especially when entering a dark room. The hotel's pet policy does not allow pets, which was a disappointment for some travelers. Additionally, some guests experienced noise from ongoing repairs or renovations within the hotel during their stay.