Microtel Inn & Suites by Wyndham Bellevue/Omaha

This hotel is highly regarded for its pet-friendly policy and welcoming atmosphere, making it a standout choice for pet owners and those seeking a comfortable, affordable stay. Guests consistently praise the friendly staff and the overall cleanliness of the property. Its convenient location makes it suitable for solo travelers, families, and business travelers visiting the area for work or to see family. The hotel offers a good value, often exceeding expectations for its price point. To ensure the best experience, guests traveling with pets might consider requesting a room away from high-traffic areas to minimize potential noise, and it is advisable to confirm specific in-room amenities like a refrigerator or microwave if these are essential for your stay.

Facilities & Amenities
The hotel provides a fitness center for guests, though some equipment, such as the treadmill, has been noted as out of order, and a mouse trap was observed in the area. A convenient guest laundry facility is available on-site, offering free washing and low-cost drying, which is particularly beneficial for extended stays. The elevator is present for easy access to upper floors, although some guests found it slow and noted its worn carpet. Wi-Fi connectivity is a recurring issue, with many guests reporting difficulty connecting non-Android devices and a general lack of reliable internet access, despite staff efforts to assist. For added convenience, the hotel also features ice machines and vending machines with reasonably priced snacks.

Cleanliness & Room Comfort
Guest rooms are generally described as clean and comfortable, with many reviews highlighting their spotless condition. However, some feedback indicates a worn appearance in certain areas, with cracks, loose tiles, and outdated fixtures in bathrooms. Bed comfort receives mixed reviews; while many guests find the beds comfortable or firm, some report them as lumpy or saggy, with one guest mentioning a foam mattress that caused discomfort. Noise is a significant concern due to thin walls, with guests frequently hearing neighbors, barking dogs, or hallway activity, leading to the provision of complimentary earplugs. In-room amenities vary; some rooms lack a refrigerator or microwave unless upgraded, and issues like non-working TVs, broken clocks, or problematic USB ports are occasionally noted. Bathroom issues include dripping faucets, mold, black mold, and showers with inconsistent hot water or poor drainage.

Dining & Food Quality
The complimentary breakfast is a notable feature, often described as good, plentiful, and satisfying, offering both hot and cold options. Hot items typically include eggs, sausage or ham, diced potatoes, and waffles, while cold selections feature muffins, toast, bagels, yogurt, cereal, and fruit. However, consistency is an issue; many guests report that hot food items are frequently sparse or not refilled adequately, especially later in the morning, often due to minimal staffing. Some find the coffee quality poor, and juice flavors can be off. The menu can be repetitive, with biscuits and gravy being a frequent hot offering, sometimes lacking other protein options. A few guests also expressed concern about pets being present in the dining area during breakfast.

Location & Accessibility
The hotel boasts a convenient location, making it easy to access various points of interest. It is situated in a generally safe and quiet area, close to major highways, making it ideal for travelers passing through or visiting nearby areas like Offutt Air Force Base and Bellevue Medical Center. Guests appreciate its proximity to shopping centers, restaurants, and a gas station, with some dining options within walking distance. While the location is favorable for reaching downtown Omaha, some guests note that the parking lot can be poorly lit at night, posing a minor safety concern. Ample parking is generally available for guests, and the hotel's position allows for easy access to and from main thoroughfares.

Staff & Service
The staff consistently receives high praise for being exceptionally friendly, helpful, and welcoming. Many guests highlight their professionalism and willingness to go above and beyond, such as assisting with reservation issues, offering early check-ins, or providing treats for pets. The check-in process is often described as quick and smooth, though some isolated incidents of long waits or initial reservation mix-ups are noted. While most interactions are positive, a few guests experienced a lack of concern from staff regarding maintenance issues or found the front desk occasionally unattended. Housekeeping is generally thorough, though some guests reported rooms not being serviced during multi-night stays due to minimal staffing, which was attributed to a shortage of personnel.

Additional Information
The hotel is notably pet-friendly, a feature highly appreciated by guests traveling with animals, with staff often providing pet treats upon arrival and a reasonable pet deposit. Despite accommodating pets, many guests remark on the hotel's overall cleanliness, noting that rooms do not typically smell of animals. However, some guests have reported security concerns regarding exterior doors not requiring key card access, allowing anyone to enter, which raises questions about overall property security. Additionally, some rooms may lack a refrigerator or microwave as standard amenities, requiring an upgrade for these features. Guests should also be aware that Wi-Fi connectivity can be unreliable for certain devices, with reports of difficulty connecting non-Android phones and laptops, impacting productivity for business travelers.