Microtel Inn & Suites by Wyndham Charlotte Airport

This hotel is frequently chosen for its convenient proximity to the airport and its complimentary shuttle service, making it a popular choice for layover travelers and those needing a quick overnight stay. Guests often highlight the hotel's value and generally clean rooms, alongside the comfortable beds that provide a restful night's sleep. While many appreciate the helpfulness of the staff, some experiences with service have been inconsistent. The hotel is particularly well-suited for budget-conscious travelers and individuals on quick business trips who prioritize accessibility to the airport. To enhance your stay, it is advisable to confirm shuttle schedules in advance and consider requesting a room away from high-traffic areas or the first floor to minimize potential noise disturbances.

Facilities & Amenities
The hotel offers a range of compact yet functional rooms equipped with essential amenities such as a refrigerator, microwave, desk, and television. Guests appreciate the modern design of the shower cabins and the availability of power outlets, including USB ports, for charging devices. While some rooms are noted to have issues with hair dryers or bedside lamps, the overall provision of in-room conveniences is generally satisfactory for short stays. The hotel also provides ice machines and a small shop near the reception for snacks and drinks. However, some guests have noted the absence of a coffee maker in the rooms and a lack of counter space in the bathroom, which can be inconvenient.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed but generally leans positive, with many describing rooms as clean, neat, and featuring comfortable beds and fluffy pillows. However, a notable number of reviews mention issues such as dusty surfaces, stained sheets, or dirty hallways and elevators. Some guests have reported more significant concerns, including the presence of slugs, roaches, or bed bugs, and rooms that were not properly cleaned before check-in. Noise is a recurring issue, with complaints about thin walls allowing sounds from noisy neighbors, hallway disturbances, and even loud bass from outside, impacting sleep quality.

Dining & Food Quality
The hotel offers an included breakfast, which is a convenient amenity for many guests. However, the feedback on its quality and variety is consistently mixed. Most guests describe the breakfast as limited and basic, typically consisting of cereal, breads, and waffles, with frequent mentions of a lack of hot items, fruit, or protein options. Some reviews highlight issues with coffee quality and availability, noting it can be cold or bitter, or that the breakfast area itself can be messy. While the inclusion of breakfast is appreciated, guests seeking a more substantial or diverse morning meal may find the offerings insufficient.

Location & Accessibility
The hotel's primary appeal is its close proximity to the airport and the provision of a shuttle service, which is frequently praised for its convenience in facilitating quick transfers. However, experiences with the shuttle are varied, with some guests reporting long wait times or unreliable service, and confusion regarding its 24/7 availability. The immediate neighborhood is often described as sketchy or unsafe, with mentions of vagrants and loud disturbances at night, and it is generally considered not walkable. While there are some nearby restaurants like a Waffle House and Cracker Barrel, guests often rely on ride-sharing services due to the area's characteristics and limited parking availability.

Staff & Service
The staff at the hotel generally receives positive remarks for their friendliness, helpfulness, and accommodating nature, with many guests appreciating the quick check-in process and the staff's willingness to assist with requests. Specific individuals are often commended for providing excellent customer service. However, there are also numerous accounts of inconsistent service, including instances where staff were perceived as unhelpful, rude, or lacking initiative, particularly concerning issues like key card malfunctions or room cleanliness. Some guests have reported difficulties with manager responsiveness or resolution of complaints, leading to frustration regarding certain hotel policies or unexpected charges.

Additional Information
Guests should be aware that a security deposit is typically required upon check-in, and while it is generally intended to be refunded, some reviews indicate delays or issues with its return, necessitating follow-up with the hotel. Recurring problems with key cards deactivating frequently require guests to return to the front desk for reactivation. While the hotel aims to provide a comfortable stay, some guests have noted that the television in rooms may be outdated or experience connectivity issues. The hotel's policy regarding early check-in or late check-out may be restrictive, and it is advisable to confirm these details directly with the front desk.