Microtel Inn & Suites by Wyndham Ozark

The hotel offers a unique retreat with its country setting, providing guests with a peaceful view of cows in a nearby pasture, a distinctive feature that many find charming. It's particularly well-suited for families due to its inviting pool and playground area, offering recreational options on-site. Road trippers and travelers passing through also find it a convenient and good value stop. Guests frequently commend the friendly and helpful staff who often go above and beyond to assist. While cleanliness is generally praised, some guests have noted inconsistencies. The beds receive mixed reviews, with some finding them comfortable and others too firm. For a more restful stay, consider requesting a room away from high-traffic areas like elevators or side exits to minimize noise levels, and be prepared for a basic continental breakfast offering.

Facilities & Amenities
The hotel provides several amenities that enhance the guest experience, particularly for families. A notable feature is the inviting outdoor pool, though some guests have occasionally found it to be cloudy. Adjacent to the pool, a playground and basketball court offer recreational opportunities for children and adults alike. While a fitness center is available, some reviews indicate it was temporarily closed or used for storage due to ongoing renovations. Guests generally find the Wi-Fi to be reliable. However, a common point of feedback is the absence of mini-fridges and microwaves in standard rooms, which many guests expect for convenience. The availability of ice machines and vending machines is appreciated, but the limited number of luggage carts can lead to waiting times.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests commend the overall cleanliness of the rooms, noting fresh towels and linens, and comfortable beds that ensure a good night's sleep. However, a notable number of reviews report issues such as dirty floors, visible stains on bedding, and even some instances of pest concerns. The mattresses are described as ranging from very comfortable to quite firm, depending on individual preference. Noise levels are a recurring concern, with thin walls allowing sounds from adjacent rooms, hallways, and even the front desk to be heard. Bathrooms have received mixed comments regarding their condition, with some guests reporting issues like slow drainage, slippery shower floors, or poorly positioned faucets. Some rooms also experienced issues with AC units and limited functional outlets.

Dining & Food Quality
The hotel provides a complimentary breakfast, which is consistently described as continental and often receives mixed feedback regarding its variety and quality. Most guests note the absence of hot breakfast items such as eggs or meat, which many would prefer for a more substantial start to their day. Typical offerings include a self-serve waffle maker, though it can sometimes be out of order, along with cereal, bagels, toast, and packaged pastries. The coffee quality is also a point of discussion, with some finding it satisfactory and others less so. Fruit options are often limited or of inconsistent quality, sometimes appearing overripe. The breakfast area itself can be small, and some guests reported it being affected by ongoing renovations, leading to reduced seating or early closure, impacting the overall dining experience.

Location & Accessibility
The hotel is praised for its convenient location, situated slightly off the main road or highway, which contributes to a generally quiet atmosphere despite its accessibility. This positioning makes it an ideal stop for road trippers and those visiting nearby areas such as Ozark or Ft. Rucker. Guests appreciate its proximity to various restaurants and other businesses, although it's important to note that most amenities are not within walking distance, requiring a short drive. The hotel offers ample parking for guests, though some reviews mention the presence of potholes in the lot that could be improved. Its setting back from the immediate thoroughfare helps to minimize road noise, allowing for a more peaceful stay.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight specific instances where staff members went "above and beyond" to assist, whether it was resolving booking issues, accommodating special requests, or providing support during unexpected events like hurricane evacuations. The check-in and check-out processes are generally described as smooth and efficient, contributing to a positive first and last impression. While housekeeping is often commended for maintaining cleanliness, some guests have reported inconsistencies in room servicing. Overall, the attentive service and genuine willingness of the team to ensure guest comfort are recurring themes, making the customer service a significant strength of the hotel.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals, allowing them to bring their companions along. Guests should be aware that the property has been undergoing renovations, which can sometimes impact the availability of certain amenities, such as the fitness center being used for storage, and may occasionally lead to construction-related noise during the day. A deposit is typically required upon check-in, which guests should anticipate. Some visitors have noted issues with key cards needing frequent re-activation, causing minor inconvenience during their stay. While the hotel generally offers good value for its amenities, some guests have pointed out that the noise policy could be more strictly enforced to ensure a quieter environment for all, particularly given the thin walls.