Microtel Inn & Suites by Wyndham Philadelphia Airport

This hotel is primarily recognized for its convenient airport shuttle service, making it a practical choice for airport travelers and those utilizing park-and-fly options. While the exterior may appear appealing, guests should manage expectations regarding the interior, which is frequently described as outdated and in need of significant renovation. The property often serves as a budget-friendly option for travelers seeking proximity to the airport or the nearby sports complex. Many reviews highlight the helpfulness of the shuttle drivers and the overall ease of access to transportation. To ensure a smoother experience, guests are advised to confirm room amenities upon arrival, as some standard features may be missing, and to be prepared for varying levels of room upkeep.

Facilities & Amenities
The hotel offers a highly valued airport shuttle service that operates frequently, providing a convenient link for guests traveling to and from the airport. Free parking is a significant draw, especially for those who wish to leave their vehicles while away, though some guests have noted concerns about vehicle security in the parking area. While the hotel provides vending machines for quick snacks and drinks, some have been reported as out of order. Guests frequently mention the absence of a microwave and refrigerator in many rooms, which can be an inconvenience. The Wi-Fi service receives mixed feedback, with some finding it reliable and others experiencing connectivity issues. The elevator has also been noted by some guests as being dirty or out of service.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly mixed, though many express significant disappointment. Most guests report that rooms are outdated and in need of renovation, with frequent mentions of stained carpets, dirty walls, peeling paint, and general disrepair. The bathrooms are a particular point of concern, often described as dirty, with visible mold, hair, soap scum, and issues like slow drains or broken tiles. While the beds are often found to be comfortable, and the linens and towels are generally reported as clean, many guests note unpleasant odors in rooms and hallways, ranging from musty to smoke or other strong smells. Noise from thin walls and loud air conditioning units is also a common complaint, impacting sleep quality.

Dining & Food Quality
The hotel provides a complimentary breakfast, though guest opinions on its quality and variety are mixed. Most guests find the options to be basic and somewhat limited, often consisting of items like frozen eggs, cold tater tots, and standard continental fare. The coffee is frequently mentioned as being of poor quality, and the coffee machine has been reported as out of order on multiple occasions. Some guests have experienced issues with items being low or not restocked, or even the entire breakfast service being unavailable due to operational issues. While some guests find the breakfast acceptable for a quick start to the day, many suggest seeking coffee or other food options elsewhere.

Location & Accessibility
The hotel's location is a primary advantage, particularly for airport travelers, as it is situated very close to the airport. The convenient airport shuttle service further enhances accessibility. For guests looking to explore the city, the hotel offers easy access to public transportation, being within walking distance of the SEPTA station (Eastwick), which provides direct routes into downtown Philadelphia. Its proximity to the Wells Fargo Center and other sports complexes also makes it a suitable choice for event attendees. The availability of free parking is a significant benefit for those traveling by car, although some guests have raised concerns about the security of vehicles left in the lot for extended periods.

Staff & Service
The hotel staff receives mixed but generally positive feedback for their service. Many guests commend the friendly staff and helpful staff members, particularly highlighting the shuttle drivers for their courtesy, promptness, and overall positive demeanor. The check-in and check-out processes are often described as efficient, with some guests appreciating the option for text-based check-in and check-out. However, some guests have reported encountering rude staff or unprofessional staff at the front desk, leading to frustrating experiences with reservations or general inquiries. Despite these isolated incidents, the willingness of staff to assist with issues like room changes or TV problems is frequently noted.

Additional Information
Guests should be aware that the hotel often requires a security deposit, typically ranging from $100 to $150, which some guests have reported experiencing delays in receiving back or issues with partial refunds. A recurring theme in reviews is the strong odor present throughout the hotel, often described as a mix of mustiness, smoke, or other unpleasant smells, despite the property being designated non-smoking. Many guests also note the pervasive need for renovation and upgrades across the property, from the lobby to the guest rooms. While the hotel aims to provide basic amenities, the absence of a microwave and refrigerator in many rooms is a frequent point of feedback.