Microtel Inn & Suites by Wyndham Salt Lake City Airport

This hotel serves as a practical choice for travelers seeking convenience near the airport, with its shuttle service being a key feature for early flights and layovers. It caters well to airport travelers and business travelers needing a quick stopover, as well as pet owners due to its accommodating policy. While many guests appreciate the friendly staff and the hotel's overall cleanliness, some reviews highlight concerns regarding the dated room conditions and the limited breakfast offerings. For those planning a stay, it is advisable to confirm the shuttle's operating hours, as they can be restricted, and to consider bringing personal pillows for enhanced comfort, as bed comfort receives mixed feedback. Be prepared for potential noise from both the nearby freeway and other guests due to thin walls.

Facilities & Amenities
The hotel offers a convenient shuttle service to and from the airport, which many guests find highly beneficial for early morning flights and late arrivals, though some note its operating hours can be restricted or unreliable. Parking is available on-site, with some guests utilizing a "park and jet" service for extended trips. For guest convenience, laundry facilities, including working washing machines and dryers, are provided. While a fitness room is present, several guests report that its equipment, particularly the treadmill, is not functional or leaves much to be desired. Access to Wi-Fi is generally dependable, allowing guests to stay connected. However, the ice machines on various floors are frequently reported as being out of order, which can be an inconvenience for guests.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many guests describe their rooms as clean and well-maintained, with some appreciating the spacious layouts. However, a significant number of reviews point to dated and worn room conditions, noting issues such as poorly done repairs, exposed walls, and non-functional lightbulbs. A recurring concern is the lack of hot water in showers, with many experiencing only lukewarm temperatures and weak shower pressure. Bathroom fixtures are often described as old or problematic, including squealing ventilation fans and toilets that do not flush properly. While some find the beds comfortable, others report them as lumpy, overly firm, or having worn linens and inadequate pillows. Noise is a frequent issue, with complaints about thin walls allowing sounds from neighboring rooms and the nearby freeway noise impacting sleep.

Dining & Food Quality
The complimentary breakfast at the hotel receives predominantly negative feedback from guests. Many describe it as a "carb breakfast" with a notable lack of protein options, such as eggs, bacon, sausage, or yogurt. While waffles are often available and sometimes praised, the batter frequently runs out. Other offerings typically include biscuits and gravy, which are often criticized for being watery or unappetizing, along with cereal, toast, and muffins. The juice is sometimes described as watered down, and coffee availability can be inconsistent. The breakfast area itself is often noted as being small and crowded, leading to chaotic experiences and limited seating. There are no other restaurant facilities on-site, and guests report that dining options are not within walking distance, requiring a car to access.

Location & Accessibility
The hotel's primary advantage is its proximity to the airport, being just minutes away, which makes it highly convenient for travelers with early flights or late arrivals. It is also relatively close to downtown, typically a 12 to 15-minute drive, offering access to city attractions by car. However, guests consistently note a significant drawback: the lack of nearby restaurants or other food sources within walking distance, necessitating vehicle use for dining out. Parking is available on-site, and some guests appreciate the option to leave their vehicles while traveling. Despite its convenience to the airport, the hotel's location right next to a noisy freeway is a frequent complaint, with guests reporting constant traffic sounds impacting their stay.

Staff & Service
The hotel's staff receives mixed, but generally positive, feedback regarding their helpfulness and demeanor. Many guests praise the team as friendly, helpful, courteous, and accommodating, highlighting their efforts to assist with requests and resolve issues like room changes or extended stays. The check-in and check-out processes are often described as quick and easy. Shuttle drivers are consistently commended for their punctuality and pleasant attitudes. However, some guests report negative interactions, describing certain staff members as rude, unprofessional, or unconcerned with guest issues. There are also recurring complaints about difficulties with refunds and alleged overcharging, with some guests experiencing significant challenges in resolving billing discrepancies, and issues with housekeeping not cleaning rooms unless specifically requested or entering rooms before late check-out times.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to travel with their animals, though some note challenges in finding suitable outdoor relief areas nearby. Guests should be aware that the property is currently undergoing renovations, which may involve ongoing painting and repairs in certain areas. A notable point of contention for some guests is the presence of an overpowering artificial scent in the lobby and hallways, which can permeate guest rooms. While some rooms may feature a microwave or mini-fridge, these amenities are not consistently available in all accommodations, and some guests report them as non-functional. Additionally, the fitness center is frequently noted as having non-working equipment, and bottled water is not provided as a complimentary amenity.