Microtel Inn & Suites by Wyndham South Bend/At Notre Dame

This hotel is highly regarded for its exceptional staff and the positive impact of recent renovations, which have significantly improved the guest experience. Its prime location near a major university makes it an excellent choice for Notre Dame visitors, including those attending games or conferences. The comfortable accommodations and friendly service also appeal to business travelers seeking a reliable stay and families looking for a convenient and welcoming environment. Many guests appreciate the hotel's affordability, describing it as "bougie on a budget." To maximize your stay, consider inquiring about recently renovated rooms, as these offer a notably enhanced experience, and leverage the highly praised front desk team for any assistance, including navigating loyalty program benefits.

Facilities & Amenities
The hotel offers a range of facilities to enhance guest convenience, though feedback is mixed on their condition. While some guests appreciate the presence of Wi-Fi, others report issues with connectivity or freezing TVs. The fitness center is available, described as simple but clean with cardio machines. However, several guests noted that ice machines on various floors were frequently out of order, and vending machines sometimes malfunctioned. Some rooms are equipped with a refrigerator and microwave, which are appreciated, but not all rooms consistently have these amenities or working coffee makers. The elevator has also been mentioned for being hot or having missing buttons, and the laundry room is available with a single washer and dryer.

Cleanliness & Room Comfort
Most guests praise the cleanliness of the rooms, often describing them as super clean, fresh, and well-maintained, with comfortable and clean sheets. The beds consistently receive high marks for being very comfortable, ensuring a restful sleep. Rooms are generally noted for smelling great and being warm and comfortable. However, a significant number of reviews highlight serious concerns, including reports of bed bugs and roaches, which led some guests to leave. Other issues include widespread stains on carpets, furniture, and linens, dirty bathrooms with hair in tubs or sinks, and sticky floors. Some rooms experienced AC issues, dripping faucets, or toilet problems, while others found the rooms small or the pillows lumpy.

Dining & Food Quality
The hotel's breakfast receives generally positive feedback, with many guests describing it as great, good, or perfect for the whole family. The waffles are a standout feature, often praised as amazing and available with two waffle makers. Guests also mention biscuits and gravy as part of the offering. However, some found the food selection to be limited, with comments about dry biscuits, stale cereal, or a lack of hot items like eggs, sausage, or bacon. The coffee quality also varied, with some finding it good and others noting issues like styrofoam cups or a lack of proper creamers. Despite the "full hot breakfast" advertising, some guests felt the actual offerings did not meet this expectation.

Location & Accessibility
The hotel boasts an excellent and central location, making it highly convenient for various activities. It is frequently highlighted for its proximity to Notre Dame University, with many guests appreciating the easy walk to campus for games, conferences, or visits. The hotel is also noted for being right off the highway and not far from downtown, providing good accessibility to other areas. While parking is available, some guests found the lot to be too small, occasionally requiring street parking. For those attending university events, a convenient shuttle service to the stadium is also offered, providing a valuable transportation option.

Staff & Service
The staff at this hotel consistently receives overwhelming praise for their exceptional friendliness and helpfulness. Guests frequently highlight their attentive service, noting how staff members go above and beyond to ensure comfort and satisfaction. The quick check-in process is often mentioned, along with the staff's willingness to accommodate requests, such as providing extra towels or assisting with room changes. Many reviews specifically commend the front desk team for their professionalism, knowledge, and ability to assist with loyalty programs like Wyndham Rewards program benefits. While a few isolated incidents of staff unhelpfulness or internal disputes were reported, the vast majority of feedback emphasizes a positive and supportive service experience.

Additional Information
The hotel has undergone significant renovations, with many guests noting new floors, colors, and an overall updated appearance that contributes to a fresh and clean environment. This has led to a perception of improved quality, especially for those who stayed under previous management. The hotel is often chosen for long-term stays due to its comfortable atmosphere and the staff's dedication to guest needs. While generally considered safe, some guests expressed security concerns due to perceived loitering or thin walls, though others reported that disturbances were dealt with swiftly. Guests enrolling in the Wyndham Rewards program found the staff particularly helpful in guiding them through the benefits and account activation.