Milwaukee Marriott West

The hotel is consistently described as a well-maintained and modern property, often defying its age with a fresh appearance in public areas and a comprehensive array of amenities. Many guests find it a fantastic place with a highly attentive staff, creating a welcoming and self-contained atmosphere. It is particularly well-suited for business travelers attending meetings or conventions, families visiting the area, and those seeking a comfortable stay for events like weddings or proms. The hotel's consistent quality makes it a reliable choice for guests who frequently visit the area. To ensure a comfortable stay, guests with larger groups should note that some rooms may have smaller beds, and those sensitive to noise should be aware of potential train sounds in certain areas. For those particular about dining, it may be advisable to explore external options for breakfast.

Facilities & Amenities
The hotel offers a range of facilities that contribute to a pleasant stay. A notable feature is the pool area, which includes a hot tub and showers with shampoo, often described as clean and enjoyable, especially when not crowded. The bar is consistently praised for being well-stocked with friendly bartenders. Guests appreciate the availability of free Wi-Fi, though some report slow speeds. A fitness center is available, though some guests find it small with limited equipment. Other conveniences include laundry facilities, though some found them expensive, and ice machines. The hotel also features event spaces and a convention center, making it suitable for large gatherings. The presence of a Starbucks bar and a deli adds to the convenience, providing easy access to coffee and quick meals.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Many guests consistently praise the rooms as clean, comfortable, and spacious, often noting the beds as very comfortable, ensuring a good night's sleep. Some rooms are described as having a unique character, not feeling "cookie-cutter." However, a significant number of reviews indicate that rooms are dated, worn, and in need of renovation, with issues like peeling wallpaper, chipped paint, and stained carpets. Some guests reported hair on sheets or missing ceiling chunks. While some found rooms quiet, others experienced noise from hallways, trains, or highway traffic. Issues with water quality (brown or green water) and flickering shower lights were also reported. Amenities like mini-fridges (sometimes hidden) and coffee makers are present, but some found the toilet flushing slow or the thermostat difficult to control.

Dining & Food Quality
The hotel's dining options receive varied feedback. The on-site restaurant and bar are frequently praised for their quality food, friendly staff, and pleasant atmosphere, with many guests enjoying dinner and room service. However, the breakfast buffet often receives criticism. While some found it good and fresh, many described it as mediocre, cold, or having a limited selection, with plastic utensils. Specific complaints include tasteless eggs, inedible pancakes, and a lack of real maple syrup. The concierge lounge is mentioned for offering snacks, though some found it closed or cleaned up early. Some guests were disappointed that complimentary coffee was only available for a limited time in the lobby, with a charge for coffee after the restaurant opened, and no free water provided.

Location & Accessibility
The hotel's location is generally considered convenient, especially for those traveling by car. It is described as being easy to get to and providing easy access to anywhere in Milwaukee, including being close to major transportation routes like I-94. While not in downtown Milwaukee, its proximity allows guests to avoid "downtown surge pricing." The area around the property is noted as quiet and suitable for walking, often catering to a corporate clientele. Ample parking is available, which is a significant positive for many guests. However, some guests were surprised and annoyed by a daily parking fee, especially given the hotel's suburban location and the large, open parking lot. The hotel is also conveniently located near a major healthcare center, making it ideal for related visits.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests. Many reviews highlight the friendly, attentive, and helpful nature of the team, from the front desk to the restaurant and housekeeping. Guests appreciate the smooth and fast check-in process and the staff's willingness to go "above and beyond" to accommodate requests. Specific mentions include professional and welcoming interactions, with staff making guests feel "truly welcomed" and "at home." Even during busy periods, staff are noted for being efficient and making service feel "efforts." While most feedback is overwhelmingly positive, a few isolated incidents mention staff being perceived as rude, annoyed, or dismissive, particularly regarding room issues or specific requests like extra towels.

Additional Information
Several important details about the hotel are worth noting. The hotel has a pet-friendly policy, which was particularly appreciated by guests during emergency situations like power outages, with some fees waived under such circumstances. Guests should be aware that the hotel often hosts large events and conventions, which can impact availability and busyness. There have been reports of issues with vending machines and a nationwide IT failure affecting hotel billing systems, leading to requests for cash payments in the restaurant. Some guests noted that the executive lounge may be closed on weekends, and that housekeeping service may not be daily unless specifically requested, or may be inconsistent. The hotel provides umbrellas in rooms, a thoughtful touch. Some guests also mentioned a destination fee or a parking fee that was not always clearly communicated.